
Clay Subaru
Norwood, MA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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My car was towed to the Clay Subaru dealership for service. Overnight my car was broken into. I was never contacted by the dealership but the police. Patrick was very unprofessional and condescending. service. Overnight my car was broken into. I was never contacted by the dealership but the police. Patrick was very unprofessional and condescending. He couldn't even provide me with his full name after being asked multiple times. I had to resort to the Clay Subaru website to find the employees name. Horrible customer service. Patrick conducts himself as if he is a child. More
I would like to complement Tom who helped me today. I I would like to complement Tom who helped me today. I had two minor issues and was treated with care. I would like to complement Tom who helped me today. I had two minor issues and was treated with care. More
I made an appointment to test drive an Impreza, and when we got there someone else was test driving the car. They ended up buying it and there weren't others on the lot. This was fine and I did not see it we got there someone else was test driving the car. They ended up buying it and there weren't others on the lot. This was fine and I did not see it as the dealership's fault. However John, the sales rep we worked with, was pushy about me trying other models that I was not interested in purchasing. Further, when my mom asked him questions about the difference in footprint/size between the Impreza and Crosstrek, he didn't know, which a following rep at another dealership was able to tell my mom off the bat. John then called me later in the day to try to email me financing information still without having a car for me, which felt pushy once again. Perhaps other reps are better, but I do not recommend working with John at Clay. More

Excellent customer service. Made the entire process move along with ease. Attentive and answer any and all questions and always quick to get back to you over the phone when needed. along with ease. Attentive and answer any and all questions and always quick to get back to you over the phone when needed. More
Matt was absolutely awesome to work with. No high pressure sales pitch when we came in just to gather some information initially and was so helpful when we decided to come back to purchase our Ascent pressure sales pitch when we came in just to gather some information initially and was so helpful when we decided to come back to purchase our Ascent. Definitely ask for Matt! More
My 5th new car and best, low key approach with Paula, kept me from shopping around another Subaru. Educational and PAINLESS, for the first time. kept me from shopping around another Subaru. Educational and PAINLESS, for the first time. More
I bought my third Subaru from Clay Subaru and 2nd from Joe. I love the car and dealing with the Clay team from Oscar to Joe to the service and finance teams is an absolute pleasure. Bar none the best ca Joe. I love the car and dealing with the Clay team from Oscar to Joe to the service and finance teams is an absolute pleasure. Bar none the best car buying experience I've ever had. These guys truly care about their customers and making sure they are taking care off and not taken advantage off. I'll be definitely coming back in the future. I'm obviously biased but if you need a Subaru, go see Joe. More

From first interaction online to pick up so easy to work with. Would recommend to anyone in need of a new (or used) Subaru! Will definitely be back. with. Would recommend to anyone in need of a new (or used) Subaru! Will definitely be back. More

Joe was a pleasure to work with. Very straightforward, not pushy and communicated clearly. He respected that we knew what kind of car we wanted and didn’t try to push anything else on us while still prese not pushy and communicated clearly. He respected that we knew what kind of car we wanted and didn’t try to push anything else on us while still presenting some alternative options so we knew what was available. I had bad experiences with car dealers in the past so Joe’s helpful and relaxed persona were much appreciated. I would highly recommend him to work with! More
It was great working with Joe. He was very low pressure and made the experience pleasant. He gave lots of good options and was super patient with all my questions. Would definitely recommend him and Clay! and made the experience pleasant. He gave lots of good options and was super patient with all my questions. Would definitely recommend him and Clay! More