"Awesome service and easy"
This is our third from Clay and we will keep coming back! They made the process of ordering a new Ascent easy and got it in our hands as soon as it got there. Joe made it easy for us and was very accommodating! Working with the rest of the team was a breeze too. The drive home was fun, get the Ascent!
"Everything I could ask for in a car-procuring experience +"
- Colin Kaepernicus
Everyone I encountered on the Clay Subaru sales team was incredibly helpful. They had the car I wanted for the price I wanted and they weren't afraid of me shopping around like many of the other dealers were. Tony was my sales guy and since I already had located the car I wanted he just made it happen-- simple, effective, time-efficient process. Edward was super helpful and personable in the finance office and helped educate me on what I was getting myself into. Laura went above and beyond in helping me with the registration, and advocating for me when I ran into hiccups with my particular circumstances. Allison was incredibly efficient and effective getting me a quote for the car I wanted right away (which other dealers were secretive about, probably because they knew I could find a better price elsewhere). The place didn't have that gross, salesy feel like so many of the other places I had been to did (you know, with the sales manager visibly, literally, and physically watching over a legion of stressed salespeople who seem to hate their job). I imagine their corporate structure is, contrary to what I understand about most other dealerships, more conducive to fairly compensating its employees and delivering quality service to its customers... but I can only speak to the latter. Thanks so much, I love my new Subaru, and I hope that Clay continues to thrive in its business because there are some good people there selling great products and delivering better customer service than its competitors.
- Karoly St. King
I was very pleased with Will my sales rep. He was pleasant, patient, very professional and not pushy! When I arrived at the dealership to look at a certain car, noticed it didn't yet reflect the internet sales price on the vehicle that was sent to me by their receptionist, Jenny. Will honored the internet sale price w/o hesitation. I was pleased! He also listened to my few concerns about my chosen vehicle and we amicably agreed on solving the issues. Will ,is by far, the best sales rep. I have ever dealt with! Thank you for a refreshing car buying experience!
"Excellent, quick service!"
Eddie and Amanda were extremely helpful in helping me find the right car for me, get approved and take my car home, gave me all possible/relevant options and explained everything thoroughly. They were super friendly, helpful, and got me the right price for my new car. They provided quick and excellent service and I would recommend them and this dealership to everyone! A+ for service.
"Just Shy of Awesome"
My experience was fairly smooth and seamless. I connected in advance via online, and went to the dealership with a specific car to test drive. My service was good, I didn't really know the name of the salesperson who was helping me and I wasn't aware up front that there were no 2018 models in the car I was looking for available, they sent me a 2016 model that had everything I was looking for. The test drive was easy and comfortable. The trade-in experience was not that amazing...the used car manager was a bit sarcastic and rude without even introducing himself, and identifying me as my car model and not by name. I was able to negotiate a tiny bit and ensure the online price for the vehicle I was interested was honored. From the literature they sent me for the 2016 Legacy and from what was shared with me was that a full tank of gas was the Clay way, and yet I pulled out with less than half a tank - my POC said he'd honor that for my next oil change. I interacted with all men, and there was a bit of dominance rather than engaging across differences work, I think the dealership could make some improvements on this piece, especially in today's environment. Overall, my experience was good, I advocated for myself and was able to make some progress, reaching out online in advance was extremely helpful, and knowing exactly what model I wanted was important too. I did a lot of research from Consumer Reports and other reviews including spec reviews online. I enjoyed that they offered me water, the facilities were clean, have a popcorn machine, and cooled down the car before test driving (we were in the middle of a heat wave).
"Not Like Other Dealerships"
- Ace the Carhound
After looking at cars at three other dealerships, I was lucky to find Eddy Pavlotsky at Clay. He had the car I wanted and with is help I got a test drive, an independent mechanic opinion and a great deal in a day and a half. He then bent over backwards to get the car ready earlier than we had first agreed. he was professional, thorough, honest and friendly - as was everyone else I worked with at Clay. Just tell them what you need and they will help you find it.