Clay Subaru

Excellent Sales and Support! I worked with Bill in Sales and Brian in the finance department. Bill was extremely helpful right from the start. He was straightforward and went ou I worked with Bill in Sales and Brian in the finance department. Bill was extremely helpful right from the start. He was straightforward and went out of his way to help arrange the licensing and registration of the car in Connecticut. He even arranged to have the car dropped off in CT for me, which is extremely generous of him and the dealership. Brian had all the paperwork lined up and ready to go and was able to help me understand all the key parts of the deal. Both really great guys and very good at what they do! More

THE Honor is mine Too Mr David Lombardi of Norwood Subaru My name is Lynne Spencer I had the Honor and a Pleasure of coming to your dealership last week I was standing in the back parking lot looking at cars My name is Lynne Spencer I had the Honor and a Pleasure of coming to your dealership last week I was standing in the back parking lot looking at cars and I noticed a gentleman standing there not bothering anybody not hovering over us so I approached him I did not know that he was one of your salesman anyways Mr David Lombardi let me take the car for a test drive and my husband and I decided that we would get something else in lieu of this Mr.Lombardi was very patient very kind extremely knowledgeable and I enjoyed speaking with him. He took the time and the care to take me into the vehicle I was about to purchase and went over every detail of the car every button every crevice everything about the schematics.And where it was located.for my reading up on the car.He was so knowledgeable I was taken back by this.His patience and his kindness.I've been shopping for a car for a month he is THE first salesman in my life that I have ever come across that has taken that much time and patience with me in regards to purchasing a new vehicle I'm so grateful for all that he showed me in using and driving my new car.I don't know how you rate your employees But on a scale from 1 to 100 he gets 100 from me he was outstanding!!!? other salesmen should learn from this gentleman. His patience alone IT was huge. You shouldn't hover over people and make them feel pressured into purchasing something. Sometimes you just like to look walk around and in doing so I was able to approach him and he was more than helpful more than knowledgeable and again the word kind and patience come to my mind David Lombardi Thank You so very much I know more about my car than I thought I could ever possibly know. I love it so much you're a great person you deserve some sort of recognition if I could give you an award I would but if I can't I ask somebody there to please give you a gold star for your forehead thank you again More

Help when nobody would! I had a great experience at Clay Subaru! I worked almost entirely with the Finance manager from a 3rd party website. My vehicle had died about 2 weeks I had a great experience at Clay Subaru! I worked almost entirely with the Finance manager from a 3rd party website. My vehicle had died about 2 weeks before Christmas. I was about to lose my 2 jobs with most of my family living out of state. Joey worked tirelessly not only to get me approved(I have very limited credit and made some mistakes) but more importantly to find me a car that I liked also. I didn't want to pay a car payment every month for a car I didn't like. 2 other dealerships could not help me. Everything went smoothly and they treated me like I was buying a $100,000 car. I showed up at 9am and drove away with new plates & registration by 10:30am 2 days before Christmas! I was not getting calls back from other places and was really scared and vulnerable. My payment ended up being lower than expected and I love my new car! More

Hit or miss I dealt with two employees here, one was a Amanda, a salesperson, and the other was Brian, who I believe is a finance manager. Neither of them are lis I dealt with two employees here, one was a Amanda, a salesperson, and the other was Brian, who I believe is a finance manager. Neither of them are listed here. Amanda was very nice and let me test drive the car much longer than her usual test drive route (Subaru Impreza Wagon 5spd manual) because I wanted to take it on the highway. Unfortunately the price was too high for me and the experience was ruined when Brian came over to try to negotiate. Now perhaps this is just me, but I am not used to being spoken to in the tone of an angry parent chastizing a child, and no matter the situation it is extremely un-professional to speak to customers in the cold, un-yielding manner that Brian chose. Thanks but no thanks, Clay Subaru, I doubt I will be back. More

very positive sales experience last month i bought a used mustang coupe from harvey rain, a professional and intelligent car guy. harvey's knowledgeable about quite a spectrum last month i bought a used mustang coupe from harvey rain, a professional and intelligent car guy. harvey's knowledgeable about quite a spectrum of cars, and it was a pleasure to be his customer. harvey rain and the dealership really delivered! More

Not a good experience I probably only spent fifteen minutes on their lot, which was more than enough. The salesman was in my face almost before I got out of my car, and as I probably only spent fifteen minutes on their lot, which was more than enough. The salesman was in my face almost before I got out of my car, and as I was looking over the car I had come to see, he told me things that were quite obviously untrue, such as that the car had all new tires, when clearly only two had been replaced. He also told me that the paint chips all over the hood weren't paint chips, but tree sap (??). I think because I'm female he was expecting a certain level of gullibility but I'm not a fool, and I did not appreciate being treated like one. Needless to say I did not take the car and I won't be back. More

By far the best guys I've ever dealt with. I walked in coming from another dealership that sold the car I was looking at as I was sitting with the salesman. They had a car on Cars.com that was I walked in coming from another dealership that sold the car I was looking at as I was sitting with the salesman. They had a car on Cars.com that was essentially the same as the one I was looking at elsewhere. When I came in, Vince had mentioned the car was gone! I was fine with just looking around more...but as I was walking out he said "Hey, Buddy!". I walked back over and he mentioned it was being transported to an auction house. Vince offered to get it back and match the other deals!!! Fast foward to today- I'm sitting in a lunch place down the street waiting on my registration paperwork to be all set. I got an amazing rate with a great warranty and a great car. Thank you guys! Big shoutout to their finance guy, Will, and Vince for an awesome process! More

buried alive!!! great people!! but they bury you alive in a car and theres no way out unless you win the lottery!! I had an emergency and needed to get out of the car great people!! but they bury you alive in a car and theres no way out unless you win the lottery!! I had an emergency and needed to get out of the car I bought there!! they said no way we cant do it your buried in that car!! well? they buried me and instead of digging me out!! there throwing more dirt on me!! not a good place to go!! unless you got a lot of money!! More

Good buying experience We were not harassed at all and readily allowed to look about the lot and test drive those vehicles we had interest in while having all our questions We were not harassed at all and readily allowed to look about the lot and test drive those vehicles we had interest in while having all our questions readily answered. The salesman, Harvey Rain, was courteous & well informed about all the vehicles in inventory & ordering options. He held true to his word in terms of contacting us on our availability & timeline. He ensured our buying experience was a positive one. More

salesman and financer are great but Harvey and JD were extremely polite and helpful during my car by experience there. This was my first time buying a vehicle and they made it as comfort Harvey and JD were extremely polite and helpful during my car by experience there. This was my first time buying a vehicle and they made it as comfortable and easy as possible. They answered all my questions and were very patient with me I felt more than just money walking in and out, I felt treated like a person. However the sales manager, who unfortunately I never got his name, was extremely rude. He gave off this vibe as though he was doing me a favor by being there. I'm sorry sir but selling cars is your job...you're not doing me any favors. The car I got ended up having a couple things that needed to be fixed, things that a used car shouldn't have when out on the sales floor, likely a broken headlight for instance. It was being held together by glue and staples, yeah real safe. The sales manager gave attitude when I said I wanted it fixed. "Its a used car what do you expect?" he said. Lucky for me the USED car sales manager overheard everything and spoke to me and apologized. He fixed the headlight and then some and when I went to go pick it up a few days later it looked great. Overall I was happy with my service. Harvey is a great guy and I had a fun time buying this car from him. I think he was proud that he sold me my first car and I really hope he was. JD was also great to talk to. He explained everything, made sure I understood and he got me a great deal on the warranty of my vehicle. These 2 men and the used car sales manager are awesome and I want to thank you all again for a good experience. More