Clay Subaru

Amazing Experience We worked with Tony Chahwan and Lou Zannella to lease a new Subaru Forester. They were both great to work with and helped my wife and I find a car to We worked with Tony Chahwan and Lou Zannella to lease a new Subaru Forester. They were both great to work with and helped my wife and I find a car to match our needs. We will forever be Subaru owners and repeat Clay customers after this experience. More

Very good experience ! Amanda made the car buying process very simple and Lou from finance walked me through the package and finance options worhoy making it seem overwhelmi Amanda made the car buying process very simple and Lou from finance walked me through the package and finance options worhoy making it seem overwhelming. Very good overall experience with this dealership! More

Probably the best dealership I've ever been involved with We've had two great experiences with Clay Subaru (a lease on a Legacy three years ago, and most recently purchase of a 3-year old Forester). I had We've had two great experiences with Clay Subaru (a lease on a Legacy three years ago, and most recently purchase of a 3-year old Forester). I had my first car buying experience over 30 years ago, and this is one of the few dealerships I've ever been to where I felt that the staff wasn't just working in their own interest, but aligned with ours as well. They listened to us, worked within the context of our budget, and didn't make us feel hurried or pressured. . More

Happy customer Tony was great. He listened to what I was looking for and helped me with finding a great car at a good price! After several negative experiences at ot Tony was great. He listened to what I was looking for and helped me with finding a great car at a good price! After several negative experiences at other dealerships, Clay Subaru was a breath of fresh air. More

MIGUEL IS THE BEST!! Always makes sure customers leave Happy Walking into Clay Subaru I didn't know what to expect. I do know I was very low with patience due to visiting numerous dealerships prior to visiting C Walking into Clay Subaru I didn't know what to expect. I do know I was very low with patience due to visiting numerous dealerships prior to visiting Clay Subaru where I was told they could not do anything for me. Miguel and Joseph Allain made sure they found me something within 48hours. They did not give up on me and was working hard to find me an auto loan until they finally did. I appreciate everything this dealership has done for me. I will reccommend any and everyone. They are really good about their work. They have great fresh cookies too!! More

Clay Subaru is the best dealership around! Clay Subaru is by far the best dealership,that I have ever had the pleasure of dealing with. From buying a new car to the paperwork to getting a new Clay Subaru is by far the best dealership,that I have ever had the pleasure of dealing with. From buying a new car to the paperwork to getting a new inspection sticker, everything was perfect. Tony, our salesperson, was fantastic. He was consistently, professional, knowledgeable, courteous and most important caring. He continually did everything within his power to make our buying experience a pleasure. He is by far the best salesperson that I have ever met. Allison was also most impressive. She was so nice and helpful every step of the way and a great team player, who really enjoys helping her coworkers. These people are what makes Clay Subaru Great ! Thanks Frank More

Love my legacy I came in to Clay Subaru with very low expectations after being disappointed by countless dealerships. They were able to put me into a new Legacy with I came in to Clay Subaru with very low expectations after being disappointed by countless dealerships. They were able to put me into a new Legacy with the maintenance included so all I have to focus on is my payments and rebuilding my credit. Joey did an amazing job, he is very good at what he does. I just finished my first oil change and Joey was very busy but he still found time to excuse himself and check on how I was doing with my payments and if everything was working out well for me. More

Great team!!! We negotiated a great price ahead of time! After a bad/weird experience at Cityside Subaru in Belmont--where we could not get actual numbers and they were blatantly condescending about our budg After a bad/weird experience at Cityside Subaru in Belmont--where we could not get actual numbers and they were blatantly condescending about our budget--the team at Clay helped us to easily secure a 2018 CrossTrek for our desired price. It was so easy, because one of their online sales associates, Allison Lejeune, was willing to send ACTUAL quotes with the numbers broken down and we negotiated over email before coming to the store and got a great deal ahead of time thanks to their sales manager Keith Miranda. This is KEY! No one seems to give real numbers and they wait for you to low ball, play, and go back and forth but still screw you over. When we arrived with the online deal, salesman Will Krasinki swiftly helped us to secure the deal that was already negotiated, so there were no games and no take-backs. The good times kept rolling on Sunday when we went in to sign all of the paperwork with Joseph Allain, who was incredibly knowledgeable and data-driven. He helped us to understand all of the variables and did not over-push add-ons, which is actually our style: we are more willing to sign up for extra programs etc if it is explained logically and not pushed. He hooked us up with the Luxcare for free. He worked swiftly but was very patient and elaborated clearly when we asked him to. We are so delighted to pick up our CrossTrek tomorrow, they beat Cityside and Ira and were pleasant and transparent along the way. We're excited to be in the Subaru family :) Thanks guys! More

Joey alllain is the very best!! Joey allain, is the best finance manager in the industry, he will do everything in his power, to get you into the car of your dreams, clay subaru, is Joey allain, is the best finance manager in the industry, he will do everything in his power, to get you into the car of your dreams, clay subaru, is very lucky to have him there, he is truly an enormous asset to there dealership, thank you, Steven f, More

Most dishonest service; lied about previous service done. I purchased a 2013 subarau crosstrek last year with 28,000 miles, the car and my service experience has been and continues to be so poor I would never I purchased a 2013 subarau crosstrek last year with 28,000 miles, the car and my service experience has been and continues to be so poor I would never again recommend this dealership again even though my husband and I have purchased 4 cars here. After returning several times last year within a week of purchasing my car complaining of the car shaking when the car braked and initially being told there was nothing wrong and then told the brake pads and roters were worn and given an invoice saying they were replaced. The issue was never completely resolved but a year and 10,000 miles later when then the brakes were now metal on metal we were told that the front brake pads and routers needed to be replaced and that last year the rear brakes and pads were replaced. When we picked up the car today I was told when I saw the service history that the rear brake pads and routers were replaced but only the front routers because the pads did not need to be replaced. After speaking with the service manager the story was confirmed only the routers were replaced and that this was common for routers to need to be replaced in 10,000 miles. I located my receipt from last year indicating that the pads and routers needed to be replaced because they were worn below an acceptable level. When I reached out to the service manager he said he couldn't know what happened since so many cars are serviced here. Being lied to 3 times in the course of 2 days and spending $600.00 on work that I don't know was even done before or done properly is not only dishonest but dangerous. Not only was I lied to repeatedly I was never offered compensation for poor workmanship if it was done last year. I will be following up with national subarau, the attorney General's office and the Better Business Bureau. Please beware of this service department, especially if they are repairing something on a warranty. Addendum: The service manager Edwin Hernandez was not in the day my car was worked on, instead I spoke with an assistant service manager as well as the service representative. Mr Hernandez, as a result of my posting my dissatisfaction did reach out to me. Although he also thought the job and receipt were coded wrong last year, he understood my frustration and continued questioning since the brake rotors failed so quickly. He at least treated me with respect, and offered an understanding and compassionate ear. I will try to use this service department again, but will deal with Mr Hernandez. I would recommend that any questions or concerns regarding service be addressed with Mr Hernandez. More