Coastal Chevrolet Santa Barbara

Absolutley Amazing! Merwan Jackie and Alex were amazing! Super kind and always answered all of my questions, never pressured me and gave me everything I need to make a d Merwan Jackie and Alex were amazing! Super kind and always answered all of my questions, never pressured me and gave me everything I need to make a decision, WAYYYYYYYYYYYYY better than Paradise, Rio Vista and Bunnin, Coastal Chevrolet will always be my new family and home. 10/10 Experience! More

Service was very good for a recall issue. Our service rep Kevin was very responsive and a shout-out to Noel who is apparently an expediter-making sure everyone gets helped promptly and thing Our service rep Kevin was very responsive and a shout-out to Noel who is apparently an expediter-making sure everyone gets helped promptly and things keep moving. Also your receptionist is very professional and helpful when we call in. More

Fixed right the first time, Dan kept me informed throughout the repair. Car ready when promised and clean throughout the repair. Car ready when promised and clean More

Awful! ! Bought a 70k truck and they never paid off the old loan on the truck after 45 days. GM financial trying to hit my credit. Called and they can’t even ! Bought a 70k truck and they never paid off the old loan on the truck after 45 days. GM financial trying to hit my credit. Called and they can’t even transfer you to a manager. Sleezy!! Stay away!! More

Yesterday, my Buick was at the dealership for 9 hours for the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in proper working order and was charged $1,400. On my way home, I immediately noticed that the same noise was still present, exactly as before the “repair.” When I later reviewed the invoice at home, I discovered the following discrepancies: The invoice indicates that only the spark plugs were replaced; The 10% discount coupon I provided was not reflected on the invoice; The invoice states that payment was made in cash, although I always pay by card. I contacted the dealership to report these issues and was instructed to return the following morning. This morning, I was informed that the brake pads had not been replaced because they were supposedly “in good condition,” and that only the brake rotors were resurfaced. This is highly questionable, as brake pads are typically replaced at around 60,000 miles, while my vehicle currently has 90,000 miles. Moreover, brake pad replacement was explicitly requested by me during the initial visit. I was also told that since the vehicle is under warranty, the brake pads would now be replaced. This raises an obvious question: why was this not done during the original 9-hour service visit, when the issue was clearly reported? When I asked why the 10% discount was not shown on the invoice, the manager stated that it had been applied, but that the finance department failed to document it. This raises a serious concern: how can an official invoice be issued with inaccurate or misleading information? I requested that the old brake pads be returned to me. After an additional 4 hours, I picked up the vehicle with the brake pads replaced; however, the old pads were simply thrown into a box, without any explanation. I cannot be certain that these were actually my original pads, although they appeared to be in very poor condition. My question is: who will compensate me for the inconvenience, lost time, unprofessional service, and inaccurate documentation related to this matter? More

I would like to extend my sincere gratitude and recognition to Coastal Chevrolet in Santa Barbara, specifically to Service Manager Paul and Service Advisor Johnny, for providing an exceptional serv recognition to Coastal Chevrolet in Santa Barbara, specifically to Service Manager Paul and Service Advisor Johnny, for providing an exceptional service experience. From start to finish, Paul made the entire process completely smooth and stress-free while addressing the issue with my truck. He was professional, respectful, and genuinely encouraging, taking the time to ensure everything was handled properly and efficiently. His communication and customer care were outstanding. Johnny did an excellent job repairing my vehicle, going the extra step to make sure everything was 100% satisfactory and up to par. His attention to detail and commitment to quality truly stood out. I have been to several Chevrolet and other GM dealerships throughout Southern California, and I can confidently say that I have never experienced the level of customer service that I received at Coastal Chevrolet. Paul and Johnny went above and beyond, setting a standard that is rarely seen. If you’re looking for a dealership that truly values its customers and takes pride in their work, Coastal Chevrolet is the place to go. Highly recommended More

Gabriel was amazing in every way he made the buying process simple and stress free and helped find exactly what would work for me and my Family process simple and stress free and helped find exactly what would work for me and my Family More

Johnny made sure that my wait was comfortable and my car was finished when promised. He explained the problem with my air coolant and went the extra mile. was finished when promised. He explained the problem with my air coolant and went the extra mile. More

The staff at Coastal Chevrolet were very helpful with questions that I had . They were polite and professional. questions that I had . They were polite and professional. More