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Coastal Kia

Wilmington, NC

4.8
5,907 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,907 reviews

January 24, 2020

Had to bring my Kia in for a recall. Sam from the service department met me outside. Excellent service from this nice, friendly young man! More

by MEGGIEBUG02
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Jan 24, 2020 -

Coastal Kia responded

Wonderful! Sam is amazing and it was extremely thoughtful of you to mention him by name. Thank you for the five star service review and gracious comments. We are thrilled your service recall visit went well and our team exceeded your expectations. Please call us if you need anything. We are here to help.

January 24, 2020

I never have any issues with scheduling or any services performed while visiting Coastal Kia. The service guys are awesome and Sam W always makes sure I'm scheduled as quickly as possible and always makes More

by Paige Gibbs
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jan 24, 2020 -

Coastal Kia responded

Awesome! We love good grades and appreciate the five stars and A+! Thank you for taking the time to go online and share your thoughts. We truly appreciate your loyalty and thoughtfulness. Your five star review and kudos have been shared with Sam Weisman and our service team. Thanks again for choosing Coastal Kia! Please call us if you need anything. We are here to help.

January 24, 2020

Polite, informative, expedient Bob reviewed the services I requested before I waited: once completed he went over them again & suggested future services without being pushy. He foll More

by 910HOPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 24, 2020 -

Coastal Kia responded

Great! Thank you for the great review and awesome feedback. Bob does a wonderful job and we are lucky to have him. We love you found our process to be user friendly and the service feedback was thorough. It was thoughtful of you to share your experience online. Please call us if you need anything. We are here to help.

January 24, 2020

Pleased with my service and the speed of everything. Will be back to service my vehicle again in the future. And the prices are reasonable More

by FORTE2015
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Coastal Kia responded

Great! Thank you for the service review and great feedback. We are thrilled our service team was able to get you in and out in a timely manner. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 24, 2020

Excellent work on Maintenance This dealership has serviced our 2008 KIA since we purchased it from them in 2008. Always gave us the best service and we still enjoy our KIA. More

by PAPATOM34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jan 27, 2020 -

Coastal Kia responded

Wonderful! We sincerely appreciate your loyalty, your awesome review and gracious comments. We love taking care of your 2008 Kia and love that it takes such great care of you too. Thank you for being an important part of our Coastal Kia family! We look forward to seeing you again soon.

January 23, 2020

Amazing Staff I've gone to Coastal Kia several times over the last year and they always go above and beyond. I was concerned about having to take time off work when More

by Shannon F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob (service), Bob (shuttle), Angela (concierge)
Jan 27, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for the five star review. It was thoughtful of you to mention so many of our team members by name. We are thrilled to hear you were able to enjoy our Complimentary Shuttle Service and Complimentary Concierge Service. We love the comment, "everyone is so friendly and helpful and I wouldn't go anywhere else". We sincerely appreciate you being such an important part of our Coastal Kia family. Please call us if you need anything. We are here to help.

January 23, 2020

I was on a very tight schedule - Bob accommodated my needs and got me in and out quickly - thanks very much for your extremely courteous service!! More

by DSMACH56
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 23, 2020 -

Coastal Kia responded

You are very welcome! Thank YOU for the wonderful five star service review. It was thoughtful of you to mention Bob in your gracious feedback. We love the comment, "Bob accommodated my needs and got me in and out quickly". Your wonderful review has been shared with Bob and our entire Coastal Kia team. We are thrilled we were able to get you in and out quickly and your expectations were exceeded. Thank you for being an important part of our Coastal Kia Family!

January 23, 2020

Great guys & deals , the guys work hard 2 get you the Best The guys work hard to get their customers the best deals , they make sure the car is what you want and fits you cost wise and personally , they do a More

by lovemuffin_05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dogukan Imir
Jan 23, 2020 -

Coastal Kia responded

Congratulations on your recent purchase! Welcome to the Coastal Kia Family! We strive to deliver a "truly exceptional experience" to every client during every visit. Don't forget we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We strive to deliver a "truly exceptional experience' to every client during every visit. Please call us if you need anything. We are here to help.

January 23, 2020

Well worth trip to wilmington nice people keeps you informed on service let's you decide what you can afford that day Bob and Sam both are knowledgeable and very nice More

by BEAUTYNOOK
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2020 -

Coastal Kia responded

Thank you for making the trip to Wilmington! We are thrilled you were able to enjoy the Coastal Kia difference. Thank you for the five star service review. We love the comment, "Bob and Sam both are knowledgeable and very nice". We sincerely appreciate your loyalty. Please call us if you need anything. We are here to help.

January 22, 2020

Excellent service. Very friendly. Very quick answers to my car troubles. Got a call from bob in the service Dept within 30 mins of them opening. Very happy with the service. More

by TRACY_SEDLAK
Recommend Dealer
Yes
Employees Worked With
Bob!
Jan 23, 2020 -

Coastal Kia responded

Great! We sincerely appreciate the five star service review and gracious comments. We strive to deliver a "truly exceptional experience" to every client during every visit. Bob does a fantastic job, his clients love him and we are lucky to have Bob on our Coastal Kia Team. Your kudos have been shared with Bob and our entire service staff. Thank you for choosing Coastal Kia!

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