Coastal Kia

Overall I was displeased with the pricing. After discussing a price, I came in and they tried to charge me an additional 200 for the price of the part (alternator). I told them it was unacceptable, discussing a price, I came in and they tried to charge me an additional 200 for the price of the part (alternator). I told them it was unacceptable, and that was not what was previously discussed. Then they added an additional part (a belt) and charged 200 just for the part, saying it was broke, but after looking into it I found several for under 30 showing they just wanted to get the money back from the other part. I have worked at a dealership and know how they work, but I won't be back. More

Unexpectedly Seamless Let us start with Howard Ramsey: best Service Department representative in my near-50 years of buying cars. Friendly, thoroughly-professional, quick Let us start with Howard Ramsey: best Service Department representative in my near-50 years of buying cars. Friendly, thoroughly-professional, quick to follow-up. Sharp, honest, empathetic, affable. Then Jason Stone: a Master Salesman and "mover-of-metal." Jason provided a friendly, comfortable, customer-oriented atmosphere in which my wife and I could confer and not feel "pushed" into making rash decisions. Adjectives to describe: consummate weatherman (takes a High Pressure situation and immediately makes it seem like a Low Pressure scenario); relatable; down-to-Earth; great sense of humor; really knows his stuff. And finally Michael Miscavage: unflappable (we were in his office and it was 9:00 p.m. on a Friday and he was easygoing); customer-oriented (he looked into many different warranty options, trying to save us money), and great with mixing numbers with chit-chat. Pat K. has put together an "A-Team" here. We will most definitely be back not only for standard maintenance but for future purchases. More

Good service I know that certain areas of the vehicle need servicing at different times. My suggestion is to create a payment plan with a time limit so I can affor I know that certain areas of the vehicle need servicing at different times. My suggestion is to create a payment plan with a time limit so I can afford the services when needed. Everyone cannot afford $300 to $400 at time of a specific service. This is the only real problem I have with my experience. More

Great service, will always use Coastal Kia for my work. They have the best customer service, I drive over an hour just to use them because they are worth it. Never have had any complaints and never feel li They have the best customer service, I drive over an hour just to use them because they are worth it. Never have had any complaints and never feel like I'm treated differently because I am a Lady and not married. They do great honest work, and that is why I will always come to Coastal Kia. More

Honest, respectful and friendly. Our sales representative, Kevin West, was warm and friendly. My wife is the car expert and he treated her as such. We told him I'm deaf and he made a Our sales representative, Kevin West, was warm and friendly. My wife is the car expert and he treated her as such. We told him I'm deaf and he made a conscious effort to look at me when he spoke. Heywood Macdonald in the finance department was also friendly and helpful and spoke clearly so I would understand the paperwork. We will definitely use them in the future for all our new & used car purchases. More

Like visiting friends well done The people are great ,the service and updates perfect I would recommend the team. Also casually spoke to sales who were also great well done. Good bus The people are great ,the service and updates perfect I would recommend the team. Also casually spoke to sales who were also great well done. Good business 👍 More

Communication , via phone and email, very good. I set the appointment via email and was notified when the car was ready. I was made me aware of issues that I might , via phone and email, very good. I set the appointment via email and was notified when the car was ready. I was made me aware of issues that I might want to have addressed, which I did while I was there. I live in Hampstead so regular service here is not convenient. More

N/a just doing survey N/a needed a diagnostic test done on engine. Was able to get me in within hours of call. Great customer service. Paul was extremely helpful. N/a needed a diagnostic test done on engine. Was able to get me in within hours of call. Great customer service. Paul was extremely helpful. More

Very efficient and accommodating excellent The salesman as well as staff extremely friendly helpful and excellent. Went above and beyond to meet our needs. Absolutely will recommend to my frien The salesman as well as staff extremely friendly helpful and excellent. Went above and beyond to meet our needs. Absolutely will recommend to my friends More

Best service experience So friendly, courteous and fast! We were there for exactly the timeframe they estimated. Samuel explained the whole process in layman’s terms which ma So friendly, courteous and fast! We were there for exactly the timeframe they estimated. Samuel explained the whole process in layman’s terms which made things so easy. More