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Coastal Kia - Service Center

Wilmington, NC

4.8
3,407 Reviews

3,407 Reviews of Coastal Kia - Service Center

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December 10, 2019

Great experiences! Sam was outstanding. He met me at my car when I arrived and walked me into the customer service area. Sam kept me informed of the progress of my ser More

by msbh1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Dec 16, 2019 -

Coastal Kia responded

Thank you so much! We think Sam is outstanding too! He is an asset to our team and we are lucky to have him. We have shared your gracious comments with Sam and our entire Coastal Kia Team. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia for your automotive needs. We sincerely appreciate your business!

December 10, 2019

Getting new tires I had to get two new tires. One had a nail stuck in it and the other had a bubble. I call Monday to see if they had my tires in stock. They did so the More

by TROPICALKOHALAGUIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 10, 2019 -

Coastal Kia responded

Great! We are thrilled we exceeded your expectations in service. Thank you for the five star service review. We sincerely appreciate you choosing Coastal Kia for your service needs. Please call us if you need anything. We are here to help.

December 10, 2019

First service after buying my Kia Telluride. Was met by the service manager as soon as I drove up. He told me how long it would take and he was exactly right. Nice lounge with wifi and snacks. More

by TWLARSON56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Coastal Kia responded

Wonderful! We are thrilled to hear you had a pleasant experience during your recent service visit. We are happy to hear they exceeded your expectations and your wait was comfortable. We know you are enjoying your new Kia Telluride. Don't you just love it? Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

December 10, 2019

Exceptional Service First rate from start to finish. Friendly welcome, good communication, excellent facilities. Friendly and courteous driver. All work performed was More

by WILLIAM.VANCE22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly the driver and I think Sam in service both 5 star.
Dec 16, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing review and great feedback. It was thoughtful of you to mention Kelly and Sam by name. Your gracious comments have been shared with them and our entire service team. It was kind of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

December 08, 2019

Excellent Service Every Time I have yet to be disappointed by the folks at Coastal Kia. They are simply amazing. I refuse to go to any other place for service. More

by ctsykes87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 08, 2019 -

Coastal Kia responded

Fantastic! Thank you for choosing Coastal Kia for your service needs. We sincerely appreciate your loyalty. Please call us if you need anything. We are here to serve. Thanks again.

December 07, 2019

Oil change and tire rotation Always so helpful and great work. Love the car wash at the end of the visit. Very good about sending coupons and notifications when service is due. More

by Cobest1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Dec 07, 2019 -

Coastal Kia responded

Thank you for the wonderful service review. We sincerely appreciate the feedback. Please call us if you need anything. We are here to help. Thanks again.

December 06, 2019

GREAT SERVICE The staff was friendly, made you feel at home, was efficient, and maintenance was done quicker than estimated. It's great to have a place that also va More

by BRENDA_HARVEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 09, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star service review. We sincerely appreciate you choosing our service team for all your service needs. Please call us if you need anything. We are here to help. Thanks again!

December 06, 2019

Top service Sam schedule my car to come in meet me at the car and checked in I gave me an estimated time the car was finished and less than time given and drives More

by PATSPAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam.
Dec 07, 2019 -

Coastal Kia responded

Thank you for mentioning Sam by name. He is wonderful and we are lucky to have him. We sincerely appreciate the five star service review. It is wonderful to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia for your service needs.

December 06, 2019

Great Service! Top not service. Very nice and well mannered. Was able to find the problem and fix it in a timely manner. I would definitely recommend them to anyone More

by CAEZEKIEL1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. We are thrilled to hear you were able to take advantage of our Courtesy Van Experience. We love the comment “top notch service”. Thank you for choosing Coastal Kia!

December 06, 2019

Above all my expectations hostess a very nice touch Felt warm important and my comfort was considered more than I have ever experienced at any dealerships and at 68 all I can say is wow thanks for the More

by CINA1251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don t remember
Dec 09, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review. We are thrilled to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia! Please let us know if you live in the Wilmington area and would like us to pick up your vehicle next time and deliver it back to you. Our Service Concierge can make this happen. This is just one of the things that makes us the home of the “truly exceptional experience”.

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