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Coastal Kia - Service Center

Wilmington, NC

4.8
2,179 Reviews

2,179 Reviews of Coastal Kia - Service Center

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February 05, 2023

Prompt service, and always get you out on the time they say. Friendly staff. Very pleased More

by jzoccoli
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2023

On time and professional. Very courteous staff. Service done as promised. Clean and up to date facility. More

by AJHVMH
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2023

It wasn’t the dealership that helped us buy the car. We walked out on our first visit. Manager was not helpful. Ever convinced us to come back and he found us our SUV. More

by zilareinblatt
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ever Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2023

They’re fine. They do their job and the people are competent. You get charged for this. More

by STEPHENDENDINGER
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Swinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2023

I own one Kia and a Nissan van for my business. I take both vehicles to be serviced at Coastal Kia because Sam and the rest of the service department always take care of me and my vehicles without More

by IOU1BIGGUY
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2023

I had a good experience meeting with everyone at the dealership. My maintenance guy was great More

by Starrlowery
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2023

Always a pleasure working with Sam. He is very informative and helpful when dealing with my car. More

by ROCHNYBUGS
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and compliments for our Service Consultant Sam Weisman. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "always a pleasure working with Sam...he is informative and helpful." Please call us if you need anything. Thanks again!

January 29, 2023

I am very satisfied with Costal KIA sales and service. I recommend them without reservation. More

by SNATALE1
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Coastal Kia responded

Thank you! Your five star review and high recommendations mean the world to us. It was thoughtful of you to go online and rate your recent service experience. Please call Bob Tomlin or any of our service team members if you need anything. Thanks again!

January 29, 2023

Constant updates regarding how your service is going and options to take care of issues found. Great customer service! More

by jstevens76
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Coastal Kia responded

Wonderful news! We appreciate the five star review and compliments for Sam Weisman and our service team. We love the feedback including, "constant updates...great customer service!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 29, 2023

I got what I needed and in a timely manner I have always had good things and fun waiting More

by DALLASDUFFIELD1949
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Coastal Kia responded

Thank you for the review and gracious comments. We are thrilled to hear you were comfortable during your wait. Thank you for choosing Coastal Kia!

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