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Coastal Kia
Wilmington, NC
5,870 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,627 service reviews
May 13, 2026
The service at Coastal Kia was very good and the staff was courteous. The wait time very reasonable. Great snacks. was courteous. The wait time very reasonable. Great snacks. More
by ARTHERINEBOWEN
Verified Customer
May 08, 2026
Service department is very prompt, getting me my car when promised even when I needed it on a shorter time frame due to other needs. promised even when I needed it on a shorter time frame due to other needs. More
by Gar
May 06, 2026
Everyone is very friendly and helpful with their knowledge and is there for you and your needs knowledge and is there for you and your needs More
by christybcloutier17
Employees Worked With
May 05, 2026
The whole process from making the appointment to taking your vehicle home is perfect. Then there is the follow up call you get from one of the service guys. In my case it was Bob, who was perfect wanting t your vehicle home is perfect. Then there is the follow up call you get from one of the service guys. In my case it was Bob, who was perfect wanting to know if all is well and thank you for choosing Coastal KIA. So, thank you Bob…Pat Cummings More
by pjcummings1
May 04, 2026
Great service and the you feel welcome. When I bought my car we did not feel pressured. Ther service technicians are great and continue to get my vehicles service here. When I bought my car we did not feel pressured. Ther service technicians are great and continue to get my vehicles service here. More
by joey.plummer
May 01, 2026
I had my Kia in for various recalls for the 2013 shortage. Staff were polite friendly and most of all gave me all the information as to what was going to be addressed. I am waiting on a few more re shortage. Staff were polite friendly and most of all gave me all the information as to what was going to be addressed. I am waiting on a few more recalls to be addressed and I am planning to schedule additional work. Great place. Well organized. Thank you. Ralph Heid More
by welikethebeach
Employees Worked With
April 30, 2026
Sam is always straight forward and honest. He is a great communicator and he works hard! Ms. Ellen is ALWAYS my favorite when I come in- my husband went to have the car service so I didn't ge He is a great communicator and he works hard! Ms. Ellen is ALWAYS my favorite when I come in- my husband went to have the car service so I didn't get to see her smiling face, but she made sure to tell my husband to "say hello" for her! Also, Rhonda's smile makes everything better and I am happy to go to Coastal Kia just to see her smiling face! Steve Kramer, Cody and Ever are also ALWAYS amazing! More
by SHODGSON2
Employees Worked With
April 30, 2026
Have some of the best service people around. Always good to me.. I look forward to seeing them . Always good to me.. I look forward to seeing them . More
by angela__oconnor
April 29, 2026
I take my vehicle here to be service and am always satisfied with the exceptional service! satisfied with the exceptional service! More
by KC2926
Employees Worked With
April 27, 2026
Coastal Kia has one of the best service departments and their customer service is fantastic their customer service is fantastic More
by tbennett
