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Coastal Kia - Service Center

Wilmington, NC

4.8
3,408 Reviews

3,408 Reviews of Coastal Kia - Service Center

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November 28, 2019

Excellent service and friendly staff I had a very pleasant experience on my visit. The staff was very knowledgeable and was able to explain to me everything they were doing to my vehicle More

by Spike15179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Coastal Kia responded

Thank you so much for the five star service review. We are thrilled to hear you found our staff to be knowledgeable and they kept you well informed during your service visit. Don't forget if you live locally in Wilmington our Service Concierge can pick up your vehicle and deliver it back to you once your service is complete. We strive to deliver a "truly exceptional experience" to every client during every visit. Welcome to the Coastal Kia Family!

November 27, 2019

Great as Usual Have had a Kia vehicle for many years. The service is always excellent and the service team members are friendly and experienced. At this point I woul More

by wendy0672
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Nov 29, 2019 -

Coastal Kia responded

Great! Thank you for letting us earn your trust. We sincerely appreciate the five star service review and gracious comments. As a convenience we have a Service Concierge that can pick up your vehicle and deliver it back to you once the service is complete if you live in the Wilmington community. Let us know if you would like to take advantage of this service during your next service appointment. Thank you for choosing Coastal Kia!

November 27, 2019

3000 mile service check As always service was great. Wait time was less than an hour. Friendly atmosphere and clean waiting area. Every one very friendly. Thank you very mu More

by bevsews603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review. It is wonderful to hear you were able to take advantage of our Customer Lounge Experience. and that you found our team to be friendly and expedient. We realize there are dozens of local service centers to choose from. Thank you for choosing Coastal Kia!

November 26, 2019

Quick and understanding Came in for a service before work, they got me in and out in less than an hour to allow me to be to work on time. Amazing customer service. More

by HOW_AW03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine
Nov 26, 2019 -

Coastal Kia responded

We love the comment, "amazing customer service". Thank you for that! We sincerely appreciate the five star review and gracious comments. We are thrilled to hear our team completed your service visit quickly. Please let us know if you would like us to pick up your vehicle from your work next time and deliver it back to you. Our Service Concierge can make this happen! Thank you for choosing Coastal Kia. Please call us if you need anything.

November 26, 2019

Efficient friendly service Easy scheduling and very efficient which was nice since I stayed at the dealership until my car was ready. Highly recommend- comfortable waiting area More

by mabarbor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Coastal Kia responded

Awesome! Thank you for the five star service review and gracious comments. We are thrilled to hear your visit went well and you found our service process to be efficient and your wait comfortable. Thank you for choosing Coastal Kia for your service needs. Don't want to wait next time? Try our Service Concierge Experience. We can pick up your vehicle and deliver it back to you at home or work. We strive to deliver a "truly exceptional experience" to every client during every visit. Thanks again!

November 26, 2019

Great work Sam in the service department worked diligently to help us out! He kept in contact with us regularly with updates. Now our 11 year old Kia Sedona is r More

by DEBORAHINMAN1
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
November 26, 2019

service The people at the service center are very nice and helpful with all of your service needs. They answer all of your questions and follow up with emails More

by BCSORCIERPIOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Coastal Kia responded

Great! Thank you for the wonderful service review and awesome feedback. We sincerely appreciate it. We love you found our process user friendly and efficient. Thank you for choosing Coastal Kia!

November 26, 2019

Service experience I have had nothing but great service when bringing my Kia Soul in for service. Hands down, Coastal Kia has the best service experience in town. High More

by JSTOLFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
November 25, 2019

Excellent Was met by service rep before I even got out of my car. Was immediately processed and told how long it would be. While waiting in the comfortable lo More

by DOUBLETE711
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Nov 25, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star service review. We are thrilled you were able to enjoy our Customer Lounge Experience. It was extremely thoughtful of you to mention John and Sam by name. We are pleased to hear they exceeded your expectations and things went smooth during your recent service visit. We realize there are dozens of local service centers to choose from in the Wilmington community. Thank you for choosing Coastal Kia!

November 25, 2019

Great service Service and attitudes are always great. Never have to wait longer than I'm quoted. Sam Weisman took care of me from start to finish. Great job More

by HARRYCOLDFINGERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman
Nov 25, 2019 -

Coastal Kia responded

Thank you! Sam and our entire service team want to thank you for the wonderful five star review. It was thoughtful of you to mention Sam by name. We appreciate the gracious comments and kudos. Please remember we offer a Service Concierge that can pick up your vehicle and deliver it back to you as a convenience. Let us know if this is something that may help during your next service visit. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

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