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Coastal Kia - Service Center
Wilmington, NC
3,408 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,408 Reviews of Coastal Kia - Service Center
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October 30, 2019
The Works - Oil Change I had a good experience at Coastal Kia. Everyone explained real well what was happening and gave me an estimate of how long it would take before they I had a good experience at Coastal Kia. Everyone explained real well what was happening and gave me an estimate of how long it would take before they would be done. The lady in the waiting center was attentive. Only issue I would say is the est time of completion was longer than I was told. I was told about 50 minutes to an hour and I was in there for an hour and 45 minutes. But no complaints overall. More
by gladisromero246
Verified CustomerEmployees Worked With
October 29, 2019
On time, efficent...commuicated work done with explanation! Because I am a customer service advocate and appreciate sales/service taking time to explain service done. I have not been disappointed in my initial Because I am a customer service advocate and appreciate sales/service taking time to explain service done. I have not been disappointed in my initial dealing with Coastal Kia when I leased the car in October of 2018, and have been in for service during 2019. More
by JANETCADESCOVE
Employees Worked With
Bob Tomlin, Advisor and Christian, Inspector Mechanic
October 29, 2019
As requested and on time. Very easy to work with. Thanks My 2017 Cadenza was in need of some factory warranty work. We were just about to leave on a vacation and parts were not available. Howard made arrange My 2017 Cadenza was in need of some factory warranty work. We were just about to leave on a vacation and parts were not available. Howard made arrangements with parts dept. and informed me when he was ready. I returned from vacation and contacted him to set up the repair. Attention to detail was outstanding. Great job. Thank you for your attention. More
by MDODDNC
Employees Worked With
Service writers are specific and time oriented. Howard was exceptional.
October 29, 2019
Awesome service Awesome service, as I pulled up I was greeted with friendly staff. Answered all my questions and offered us a ride to anyplace I needed to go. Tol Awesome service, as I pulled up I was greeted with friendly staff. Answered all my questions and offered us a ride to anyplace I needed to go. Tol us where to wait with free snacks and coffee. Great dealership to do business with. Thank you KIA More
by svislandgirl1970
Employees Worked With
Not sure of his name
October 29, 2019
Great service! Fantastic job! Greeted me at the door and then got the job done way ahead of time. Although I had a ride they offered the shuttle as well Fantastic job! Greeted me at the door and then got the job done way ahead of time. Although I had a ride they offered the shuttle as well More
by BLEJEWSKIR
October 29, 2019
Great Job Dropped my car off the night before and it was in the shop that day. I was called about a problem/part that was not in stock. Received part the next d Dropped my car off the night before and it was in the shop that day. I was called about a problem/part that was not in stock. Received part the next day so they worked hard so that I was only without my car for only 1 day. More
by jimmclaughlin62
October 29, 2019
Fabulous!!!!! Was in and out with exceptional service.... Very helpful and informative when answering questions. Will go back anytime!!!! Was in and out with exce Was in and out with exceptional service.... Very helpful and informative when answering questions. Will go back anytime!!!! Was in and out with exceptional service.... Very helpful and informative when answering questions. Will go back anytime!!!! More
by JAHNOIBELL
Employees Worked With
October 27, 2019
excellent service Staring with your sales department the best salesman Kelvin. The service department is much better than it was in the past (different dealership nam Staring with your sales department the best salesman Kelvin. The service department is much better than it was in the past (different dealership name ) was very please the way Bob in service spoke with and treated me with respect and the prompt service. Thank you More
by NCTAMMY1973
Employees Worked With
BOB in service, Bob with courtesy ride ,Kelvin
October 26, 2019
Short wait..reasonable price Very good service department. Sam has been there awhile and is customer oriented. The visit was a walk-in, however, I was kept informed of progress, w Very good service department. Sam has been there awhile and is customer oriented. The visit was a walk-in, however, I was kept informed of progress, wait was minimal and quality was great. More
by LIVYHITCHCOCK
Employees Worked With
Sam
October 26, 2019
Check red air bag light Work completed in timely manner. Very professional, friendly and accommodating staff. Staff very good about explaining results of their assessment a Work completed in timely manner. Very professional, friendly and accommodating staff. Staff very good about explaining results of their assessment and the recommendations they made. More
by WILBURNAK
Employees Worked With
Sam
