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Coastal Kia - Service Center

Wilmington, NC

4.8
3,412 Reviews

3,412 Reviews of Coastal Kia - Service Center

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October 30, 2019

oil change they got me in on time and out when they told me. Great start to our relationship at a small place they worked hard for your business. More

by CARLEE252003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 31, 2019 -

Coastal Kia responded

Thank you for the five star service review and awesome comments. We appreciate you supporting a small local business! We are home of the "truly exceptional experience". We strive to treat our clients the way we wish to be treated. Don't forget during your next service visit we offer a Service Concierge who will pick up your vehicle and drop if off after it is ready to go. We pride ourselves on our A+ BBB rating and review scores. We are here to serve. Please call us if you need anything. Thanks again!

October 30, 2019

Service Excellent service courteous employees efficient work - all the qualities that makes Coastal Kia the go to dealership in greater Wilmington- thanks aga More

by SDOWNEY575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

Coastal Kia responded

You are very welcome! We want to thank YOU for the five star review and gracious feedback. We love the comment, "Excellent service courteous employees efficient work". Fantastic! Thank you for allowing us to earn your business. You are an important part of our Coastal Kia Family! Thanks again.

October 30, 2019

Time is important Very happy with the timing and work done on my Sportage. John was really nice to work with, and I still had all day to goof off. More

by LILLITH0548
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to mention John by name. We are thrilled we exceeded your expectations and you were able to enjoy the rest of your day. Don't forget we offer a Service Concierge that will pick up your vehicle and deliver it back to you after service completion. We look forward to seeing you during your next visit. Thank you for choosing Coastal Kia!

October 30, 2019

The Works - Oil Change I had a good experience at Coastal Kia. Everyone explained real well what was happening and gave me an estimate of how long it would take before they More

by gladisromero246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

Coastal Kia responded

Thank you for the review and awesome feedback. We are thrilled to hear you had a "good experience". We apologize for your wait time during service. We could pick up your vehicle during your next visit if needed. Don't forget we offer:*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. We are home of the "truly exceptional experience". Please call us if you need anything. We are here to help.

October 30, 2019

Love the Service & Personal Attention First of Two Trips. Ordering parts for my car. I loved the one on one service and attention that I received from beginning to end. More

by EllenL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman and Kelly (driver)
Oct 30, 2019 -

Coastal Kia responded

Wonderful! Thank you for the awesome five star service review. We are thrilled our service team was able to exceed your expectations. Please call us if you need anything. We are here to help.

October 29, 2019

Fabulous!!!!! Was in and out with exceptional service.... Very helpful and informative when answering questions. Will go back anytime!!!! Was in and out with exce More

by JAHNOIBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review and gracious feedback. We love the comment, "in and out with exceptional service". Welcome to the home of the "truly exceptional experience". We hang our hat on this promise with every client during every visit. Thank you for choosing Coastal Kia. We are here to help if you need anything. Thanks again.

October 29, 2019

On time, efficent...commuicated work done with explanation! Because I am a customer service advocate and appreciate sales/service taking time to explain service done. I have not been disappointed in my initial More

by JANETCADESCOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin, Advisor and Christian, Inspector Mechanic
October 29, 2019

Awesome service Awesome service, as I pulled up I was greeted with friendly staff. Answered all my questions and offered us a ride to anyplace I needed to go. Tol More

by svislandgirl1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of his name
October 29, 2019

Great service! Fantastic job! Greeted me at the door and then got the job done way ahead of time. Although I had a ride they offered the shuttle as well More

by BLEJEWSKIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Oct 29, 2019 -

Coastal Kia responded

Awesome! We sincerely appreciate the five star review and thoughtful comments. We are thrilled our service team exceeded your expectations. Along with our VIP Courtesy Shuttle Service we offer a Service Concierge which will pick up your vehicle and deliver it back to you after the service has been completed. Don't forget the Complimentary Courtesy Wash Service too. We are here to serve and strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

October 29, 2019

Great Job Dropped my car off the night before and it was in the shop that day. I was called about a problem/part that was not in stock. Received part the next d More

by jimmclaughlin62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Oct 29, 2019 -

Coastal Kia responded

Wonderful! Our team realizes what an inconvenience being without your vehicle can be. We are thrilled we were able to address your concerns quickly and professionally. Thank you for the five star review! We recognize there are dozens of local service centers to choose from. We sincerely appreciate you choosing Coastal Kia for your service needs. Don't forget we offer a Service Concierge service that will pick up your vehicle and deliver it back after your service has been completed. Please call us if you need anything. We are here to help. Thanks again for choosing Coastal Kia!

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