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Coastal Kia - Service Center

Wilmington, NC

4.8
3,408 Reviews

3,408 Reviews of Coastal Kia - Service Center

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October 06, 2019

Always a good experience Every time I have been there things have gone well and everyone has been super nice and helpful. I enjoy the car washes too no other company does that More

by LEEDS.LAUREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and awesome comments. It was thoughtful of you to go online and share your thoughts. We are thrilled you were able to enjoy our Courtesy Car Wash Program. Thank you for choosing Coastal Kia for all your service needs. Please call us if you need anything. We are here to help. Thanks again.

October 06, 2019

100,000 mile plus Service Excellent!The service department was welcoming and Explained everything that needed to be done. We also got phone calls to explain additional items t More

by ALSNMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Oct 07, 2019 -

Coastal Kia responded

Thank you for the awesome review and amazing service department comments. It is wonderful to hear our service team kept you in the loop during your recent visit. We look forward to seeing you during your next service visit. Please call us if you need anything. We are here to help.

October 04, 2019

Awesome Dealership For Service I have brought my 2013 Kia Optima to Coastal Kia several times now. And each time they treat me like I have been there for years. It doesn't matter More

by SUZY102856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard and Mike
Oct 07, 2019 -

Coastal Kia responded

You are so welcome! Wonderful! Thank you for the kudos for Sam and for the great review. You are part of our Coastal Kia Family and we appreciate you. We love the comment, "they treat me with respect and I could not be happier". Thank you for that and thank you for choosing Coastal Kia!

October 03, 2019

Always a pleasure working with Howard! It was a pleasure to find out Howard is now at Kia! I’d worked with him in the past when I owned a few Mazdas. Always a great experience in the past More

by TSAMPSON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Oct 03, 2019 -

Coastal Kia responded

Thank you for the five star service review! We are thrilled that Howard is here too! He is amazing and we are lucky to have him. It was thoughtful of you to share your experience. We appreciate you recognizing both Howard and our parts department in your review. We strive to treat our clients the way we wish to be treated. Thanks again and please reach out if you need us for anything. We are here to help.

October 03, 2019

Kia Service Department I was greeted as soon as I got there. Staff very friendly & professional. Bob took us lunch & shopping area. He is always very friendly. Sam explained More

by SHERRIEFAULK33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam and Bob
Oct 03, 2019 -

Coastal Kia responded

Wonderful! Thank you so much for the five star service review. It was thoughtful of you to mention Bob and Sam by name. We are thrilled to hear you were able to enjoy our Courtesy Van Experience. Thank you for the kudos for Sam and Bob. They both do a great job and our clients just love their professionalism and friendliness as you mentioned. Please call us if you need anything. We are here to help.

October 03, 2019

Kia Servce Sam was as friendly as always such a nice person to have in charge when I am there and always like the fact that there are snack and water More

by GLENDAGRANNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Oct 03, 2019 -

Coastal Kia responded

Thank you for the wonderful service review. We could not agree more that Sam is "friendly and such a nice person". We are happy to hear you were able to enjoy our Customer Lounge Experience. We realize there are dozens of local service centers to choose from in our community. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again.

October 02, 2019

warranty service Appoint time was set and no waiting. Was out in a reasonable time. Had oil change, tire rotation, warranty check and fuel system clean. I have never More

by CSUTHER62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 03, 2019 -

Coastal Kia responded

Thank you for the five star service review and awesome comments. We are happy to hear your appointment went smooth. It was thoughtful of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

October 02, 2019

My Car Would Not Start My car would light up but it wouldn't start. So I brought my car in to Coastal Kia for service. I was out of town so I was not sure how the service wo More

by VIVIANVERNICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 03, 2019 -

Coastal Kia responded

Thank you for the five star review. We hate that both you and your aunt had battery issues at the same time. We are thrilled to hear Sam and our service team were able to get both of you back on the road safely. It is wonderful to hear you both were able to take advantage of our convenient Saturday service hours. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again.

October 02, 2019

Great Service My experience was great. Stephen and Bob were very helpful and come highly recommended. They were very informative and made me feel at ease. I thoroug More

by HBHART24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Bedenbaugh
Oct 02, 2019 -

Coastal Kia responded

Thank you for the five star service review. It is great to hear you "thoroughly enjoyed your experience". We appreciate your thoughtful feedback and for mentioning Stephen and Bob by name. We are thrilled to hear our team was able to exceed your expectations. Thank you for choosing Coastal Kia!

October 02, 2019

A good experience I've always had excellent service. Never waited longer than normal. Very comfortable in waiting area. The car wash was an additional plus. I would de More

by Dolores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 02, 2019 -

Coastal Kia responded

Great! Thank you for the wonderful review. We are thrilled to hear you didn't have to wait long while you were in service. We love that you enjoyed our Customer Lounge Experience and Courtesy Car Wash. It was thoughtful of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

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