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Coastal Kia - Service Center

Wilmington, NC

4.8
3,406 Reviews

3,406 Reviews of Coastal Kia - Service Center

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September 20, 2019

Oil Change The Kia Maintenance Dept is always very helpful and walks you through what scheduled maintenance needs to be done. I would highly recommend this depa More

by bstephens.ma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2019 -

Coastal Kia responded

Thank you so much for the high recommendations. We sincerely appreciate the five star service review and gracious comments. We are here to help so please call us if you need anything. Thank you for being such an important part of the Coastal Kia Family!

September 20, 2019

Service Sam is always courteous and accommodating. He got my vehicle in and out faster than expected. The service department also washed my car for free. More

by RESTANDAERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 20, 2019 -

Coastal Kia responded

We think Sam is wonderful too. Thank you for the comment, "Sam is always courteous and accommodating". We are thrilled he was able to exceed your expectations and get you back on the road quickly. We are glad to hear you were able to enjoy our Courtesy Wash service. Thank you for choosing Coastal Kia!

September 19, 2019

FIRST CLASS ALL THE WAY From the handshake as soon as you get out of your car to the handshake when you leave, service and staff and amenities are first class!! More

by BAKERFORSYTHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Sep 20, 2019 -

Coastal Kia responded

Fantastic! Thank you for recognizing our professionalism. We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to go online. Thank you for choosing Coastal Kia!

September 19, 2019

Great experience! I went for a car inspection, and the staff were very friendly and accommodating. They took the time to help me understand the process of paying my car More

by SGMW37862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2019 -

Coastal Kia responded

Great! Thank you for the awesome five star service review. We strive to treat our clients the way we wish to be treated. Thank you for recognizing our efforts. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

September 18, 2019

Great service beginning to end I was greeted by the service advisor immediately as I pulled. Very friendly, received a call with the diagnosed problem which was covert under warra More

by CMD1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Coastal Kia responded

Thank you for the five star review and thoughtful comments. We are happy to hear you were able to take advantage of our courtesy car wash after your service was completed. It was kind of you to mention the diagnosis process was seamless.. Thank you for choosing Coastal Kia!

September 18, 2019

Service As always, the service department was way above par. I was met at my vehicle, checked in and seated within 5 minutes. All my concerns were addressed More

by LINDYDAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman and Howard ?
Sep 19, 2019 -

Coastal Kia responded

Wow! Thank you for sharing your story online. We appreciate the five star review and accolades. It is wonderful to hear our service team exceeded your expectations and that all your "concerns were addressed and handled". Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help!

September 18, 2019

Wonderful Everyone was courteous, friendly and extremely professional. I was given a complete explanation for the required service. I was told it would take a s More

by LORETTAGRILLO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Howard
Sep 19, 2019 -

Coastal Kia responded

Wonderful! We sincerely appreciate the five star service review and gracious comments. We are thrilled our service team was effective and efficient in delivering a great service experience. Thank you for sharing your thoughts online. We sincerely appreciate your business at Coastal Kia. Thanks again.

September 18, 2019

Always a good visit I’ve been using this service center since I move here from Augusta. Sam has been my main point of contact. But the rest of the team has alway stepped More

by BUXY4201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service center team and Kevin West
Sep 19, 2019 -

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to mention Sam by name. Being a retired device representative you realize the importance of delivering information and service quickly and efficiently. We respect your opinion and appreciate your feedback. Thanks again. Please call us if you need anything. We are here to help. Coastal Kia Wilmington, NC

September 18, 2019

Quick and efficient I was in and out of the service center in under 30 mins. This was the first visit with this vehicle so my oil change/tire rotation was free! Great j More

by DLCUYLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Coastal Kia responded

Fantastic review... thank you! We are excited to hear you were in and out quickly during your first service visit. Thank you for the comment, "Great job". We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for being such an important part of our Coastal Kia Family. You are appreciated. Thanks again.

September 17, 2019

great service every time i am at Coastal Kia Every visit to the Service center is great. Sam and Bob always take care of us and provide great service. We appreciate their level of service and a More

by JGATORJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam and Bob.
Sep 17, 2019 -

Coastal Kia responded

Thank you! We truly appreciate the five star review and awesome comments. It was thoughtful of you to mention Sam and Bob by name. Thank you for being such an important part of our Coastal Kia Family!

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