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Coastal Kia - Service Center

Wilmington, NC

4.8
3,406 Reviews

3,406 Reviews of Coastal Kia - Service Center

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September 17, 2019

First oil change I brought our Kia Soul in for its 1st oil change, and I didn't realize that it was free. Oil changed, tires rotated and a free car wash. Thank you eve More

by ROBINNEWTONMOULTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am sorry, I am not good with names but the service department was great. We appreciate all that you do.
Sep 18, 2019 -

Coastal Kia responded

Fantastic! We are thrilled your first service visit went well and you were able to enjoy our Complimentary Courtesy Wash Program. We strive to treat our clients the way we wish to be treated. Thank you for being such an important part of our rapidly growing Coastal Kia Family. Please call us if you need anything. We are here to help.

September 17, 2019

No job too small When AAA could not fix my flat tire because of a locking lug nut, the Kia service department gave me the number of a towing company that took the car More

by LA.THOMASITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weissman
Sep 18, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. We were happy to help. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to serve.

September 17, 2019

Very efficient visit, excellent service provided The service team at Coastal Kia exceeded any expectations that I had for this visit (and I already had a high opinion of this dealership and it’s sale More

by Phil M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 17, 2019 -

Coastal Kia responded

Wonderful! Thank you so much for the five star review. We are thrilled to hear our Coastal Kia team exceeded your expectations. This is what WE LOVE TO HEAR ! It was thoughtful of you to go online and share your thoughts. Thank you for being a Coastal Kia Ambassador. We sincerely appreciate your loyalty and business. Please call us if you need anything. We are here to help!

September 17, 2019

Great service! A+A+A+ Great service! Awesome customer service. Short wait. Nice waiting area. No hassels. Highly recommend them. Easy to talk too. Will definitely go More

by ALLISONICOLEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard, service
Sep 18, 2019 -

Coastal Kia responded

Thank you! We love our A+ report card. We appreciate the testimonial and amazing feedback regarding your recent service visit. Thank you so much for the five star review!. We realize there are dozens of local service centers to choose from. We appreciate you trusting your vehicle with our factory trained technicians and service consultants. Thanks again.

September 17, 2019

Service Consultants Never Disappoint Like always the service department is helpful! Many times as a woman you go to have your car serviced and you feel like they are trying to take advant More

by GEORGETTEBONDAREK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Coastal Kia responded

Fantastic! Your gracious comments are truly appreciated. Your trust means the world to us. Thank you so much for the five star review and amazing comments. We sincerely appreciate the recommendations. Thank you for choosing Coastal Kia!

September 16, 2019

Steve Holland Yes every one did good but the price is little to high I think.. I under stand yall got to pay your employees to do the job ... I am disabled veteran More

by LBANDIT23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 16, 2019 -

Coastal Kia responded

Thank you for the great review! We appreciate your feedback. Please contact our Service Director John Wigger at 910-408-0100 to discuss your situation. Our entire team wants to thank you for your military service. We are here to help. Thank you for choosing Coastal Kia!

September 16, 2019

Dealership on point Coastal Kia's service department is on point. Always efficient, timely and thorough.Sam was very helpful and clearly covered my suggested services and More

by JARETTELLIOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Sep 16, 2019 -

Coastal Kia responded

Thank you for the wonderful review and service testimonial. We love the comment, "always efficient, timely and thorough". It was thoughtful of you to mention Sam by name. He is a true asset to our service team and we realize how lucky we are to have him. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

September 16, 2019

Oil Change Came in for a routine oil change, fluid top off, tire inspection. Work was done in a timely manner and the car was given back to me washed. Can't sa More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Sep 17, 2019 -

Coastal Kia responded

Thank you for the five star service review! We appreciate the thoughtful comments and amazing review. We are thrilled you were able to take advantage of our Courtesy Wash Program. We love the comment, "always awesome!" Thank you for choosing Coastal Kia!

September 16, 2019

Great customer service. Upon my visit to the Kia dealership to get some preventive maintenance done to my vehicle. I found the Kia atmosphere to be very courteous and helpful More

by GARZA090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 17, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and awesome comments. We love that you enjoyed your recent visit and found the atmosphere to be pleasant and helpful. We sincerely appreciate your loyalty. Please call us if you need anything. We are here to help.

September 15, 2019

Great customer service Everyone was polite and very nice. It was a wonderful experience. Sam went above and beyond. I'm horrible with names I don't remember his last name. More

by MTYLER1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 15, 2019 -

Coastal Kia responded

Thank you for the five star review. Your thoughtful comments have been shared with Sam Weisman and our entire service team. Thank you for choosing Coastal Kia!

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