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Coastal Kia - Service Center

Wilmington, NC

4.8
3,415 Reviews

3,415 Reviews of Coastal Kia - Service Center

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May 24, 2019

Breezy Called &set up an appointment, came in, dropped off, picked up in a matter of minutes per trip. Friendly staff. Prompt courtesy van. Good service. More

by GUTTERBALL25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2019 -

Coastal Kia responded

Fantastic! Thank you so much for the great feedback and awesome review. Please call us if you need anything. We are here to help!

May 24, 2019

Service Came in for an oil change and transmission service. They found a problem with a cv axle Sam called it was covered under warranty. Sam was great. More

by JE28411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
May 25, 2019 -

Coastal Kia responded

Thank you for the five star review. We think Sam is great too. We sincerely appreciate your business and the gracious comments. We hope to see you again soon.

May 24, 2019

Love my people at Coastal Kia It is always a wonderful experience when my car is due for service! The people, area and kindness make all go well. I hope this continues to be awesom More

by JAZDANCERRLH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam and Bob ..... both extremely helpful and attentive.
May 28, 2019 -

Coastal Kia responded

Thank you for the comments, " always a wonderful experience when my car is due for service". We sincerely appreciate the five star review. Thank you for choosing Coastal Kia!

May 24, 2019

Great customer service Bob in the service department was extremely knowledgeable and helpful. They went above and beyond to ensure my car was fixed correctly. Will definitel More

by BRENDANKING75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
May 28, 2019 -

Coastal Kia responded

We sincerely appreciate the five star review! It was kind of you to mention Bob Tomlin, Isn't he just wonderful? We appreciate the comment, " they went above and beyond to ensure my car was fixed correctly". Awesome! Thank you for choosing Coastal Kia!

May 23, 2019

I was immediately taken care of. Bob kept in touch with me My air conditioning was not working. I called on Monday morning and was told they could probably look at my car that day n they did. Bob looked at my More

by RITABRUNE53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
May 25, 2019 -

Coastal Kia responded

Thank you for the review, kudos for Bob and for choosing Coastal Kia! We sincerely appreciate your business!

May 23, 2019

Recall for software Service was timely. Staff were helpful and friendly. A free car wash was offered although I declined it. Scheduling was convenient. I had an overall g More

by MELODYGUYTON10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

Coastal Kia responded

Wonderful! Thank you so much for the five star review and thoughtful comments. It is great to hear you had a nice experience. We sincerely appreciate you choosing our Kia Factory Trained Technicians and Service Advisors for your automotive service needs. Thank you for being an important part of our Coastal Kia Family.

May 23, 2019

Great They where nice and let me know what was going on with my car. They walk me to my car and thank me from coming in. More

by Howe.ellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Brust
May 28, 2019 -

Coastal Kia responded

Thank you so much for the five star review! We appreciate the gracious comments. It is wonderful to hear our service team was able to exceed your expectations.We sincerely appreciate your business at Coastal Kia. Please call us if you need anything. We are here to help. Thanks again.

May 23, 2019

Great service Service advisor was great and friendly. Fast check-in. Waiting room had coffee, water, snacks, and phone charger. They did a software update they came More

by RUNNERROBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam weisman
May 23, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We are excited to hear you were able to enjoy our Customer Lounge Experience. We are thrilled we exceeded your expectations. Thank you for choosing Coastal Kia!

May 23, 2019

Recalls problems addressed I had my recall problems addressed and had a couple other service needs attended too, then had my car washed and I was on my way. More

by JLMGC699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
May 23, 2019 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review. It is wonderful to hear our team was able to address your recall concerns and service needs quickly and professionally. Thank you for being an important part of the Coastal Kia Family!

May 23, 2019

Very professional Everyone was very professional, and very nice. Work was done quickly Nice waiting area, with drinks and snacks. Don’t really have any more to say, More

by LEABULLARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2019 -

Coastal Kia responded

Thank you ! Your five star review and wonderful comments are greatly appreciated by our entire staff at Coastal Kia. We are thrilled to hear the work was done quickly and you had a pleasant experience during your wait. Thank you for choosing Coastal Kia!

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