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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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May 14, 2019

servuce 5-8 the entire service team was fantastic answered all my questions. Service was preformed promptly and completed very quickly. cost was comparable havin More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
May 14, 2019 -

Coastal Kia responded

Wonderful! We love doing business with you too! Thank you for the five star review and awesome comments. It is wonderful to hear that the "service was performed promptly and completed very quickly". Fantastic! Thank you for choosing Coastal Kia!

May 14, 2019

Felt I was a valued custtomer I was met at the car by Sam from the service department, smile on face and positive attitude, the porter, Bob, is always a pleasure and when car finis More

by HUNYBEAR1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
May 14, 2019 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to mention Sam and Bob by name. We sincerely appreciate the kudos and thoughtful comments. We know there are dozens of local service centers to choose from. We appreciate you choosing our Kia factory trained service advisors and technicians for your service needs. Thank you for being an important part of the Coastal Kia Family!

May 14, 2019

Amazing customer service Sam in the service department was extremely helpful and knowledgeable through the entire process. Place was clean and they even offered to shuttle me More

by CPH1430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
May 15, 2019 -

Coastal Kia responded

Thank you for the wonderful service review! We are thrilled you were able to enjoy our Courtesy Shuttle Experience! It was thoughtful of you to mention Sam by name. Thank you for choosing Coastal Kia!

May 12, 2019

Doors, oil, inspection Great communication through email text and phone. Work completed in a timely manner. Follow up call to ensure everything was satisfactory. Excellent s More

by maherms1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam wiseman
May 12, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and kind words. Your thoughtful kudos are greatly appreciated. Thank you for choosing Coastal Kia !

May 10, 2019

Very Nice Service Dept. WE took my Dads Kia in for a Recall and the service department was GREAT. They had it done as said they would and helped my dad before I had gotten th More

by ANGIE_28457
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service
May 10, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. We are thrilled to hear you had a great service experience with your dad’s car. Please call us if you need anything. We hope to see you again soon.

May 10, 2019

Kia service Great service, Bob is always courtesy, helpful, and informative. The staff from courtesy va up are always friendly and kind. Service done in timely m More

by MMETTS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
May 10, 2019 -

Coastal Kia responded

Thank you for the great review and kind comments. We are thrilled you always find Bob to be “courteous, kind and informative”. We sincerely appreciate the service review. Thank you for choosing Coastal Kia for your service needs!

May 09, 2019

Sam was nice as always. The guys were courteous as always. I got a recall notice and the service department was prepared to fix the issue. My wait wasn't too long. More

by Val
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
May 10, 2019 -

Coastal Kia responded

Thank you for the wonderful service review! We appreciate the thoughtful comments. We strive to treat our clients they way we wish to be treated. We sincerely appreciate your business and hope to see you again soon.

May 08, 2019

Factory Recall Work Brought Optima in for anti-knock software upgrade and air bag harness recall fix. Sam was friendly and through and checked on me in the wait lounge to More

by LAIRDPM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
May 10, 2019 -

Coastal Kia responded

Thank you for the great feedback and awesome service review. We apologize that the change was moved to your front seat. We try to wipe down the center console boxes and change holders during our courtesy wash. Unfortunately it wasn’t moved back. Thank you again for the review and feedback. We hope to see you again soon!

May 08, 2019

As usual this Company is all for their customer! We've always used them & plan on continuing. Employees are courteous & friendly. Bob greeted me when I got there, took info & called me when car was r More

by cottontopssky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
May 09, 2019 -

Coastal Kia responded

We sincerely appreciate the five star service review. Thank you for recognizing Bob by name. He is wonderful and we are lucky to have him. Thank you for choosing Coastal Kia!

May 08, 2019

Friendly and great customer service Appointment was easy in and out. Had issues with oily spots on windsheld afterwards. Without hesitation, Bob offered assistance and suggested I bring More

by angie.leary
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
May 09, 2019 -

Coastal Kia responded

We are here to help! Thank you for the wonderful review and warm comments. Let us know how we can help. Thank you for choosing Coastal Kia!

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