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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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May 08, 2019

Professional-Considerate-Hassle-free The salesman was very professional and considerate to my needs in both finding a vehicle suited for me and my wife and my financial status. More

by quincy1858
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris (forgot last name) dark hair
May 09, 2019 -

Coastal Kia responded

Awesome! Congratulations on your recent purchase! We are thrilled you found your Product Specialist to be “professional and considerate”. It is wonderful to hear you and your wife are happy with your purchase. Welcome to the rapidly growing Coastal Kia Family!

May 08, 2019

Speedy service Took my Soul in for a recall fix and the staff took care of it quickly and efficiently. The service staff is doing a great job. More

by RANGRMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Both service employees I interact with regularly do a great job.
May 09, 2019 -

Coastal Kia responded

Fantastic! We appreciate the five star service review and kudos for our staff. It was thoughtful of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

May 08, 2019

Great Service I was met by considerate staff{Bob} who walked me through every step of my service call. He listened to my questions, and obtained answers so I could More

by ibtorismommy94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
May 09, 2019 -

Coastal Kia responded

Awesome! Thank you for recognizing Bob and for describing our service department as superb! We sincerely appreciate the gracious comments. You are an important part of our Coastal Kia Family.

May 08, 2019

Great! Had a recall on my car, problem was fixed fast and service was excellent. Great snack in the waiting area too! Bonus, Kia ROCKS. Thanks More

by tyrazz1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam
May 09, 2019 -

Coastal Kia responded

Thank you! We are excited to hear you were able to enjoy our Coastal Kia Lounge experience. Wonderful! Thank you so much for the five star review. We hope to see you again soon!

May 07, 2019

It was cool . I got my car inspected. It was quick and easy. I've brought the van to Kia for the live of the vehicle. More

by HRCNFLOYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
May 08, 2019 -

Coastal Kia responded

Thank you so much for the five star service review and thoughtful comments. We are thrilled to hear it was “quick and easy”. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia!

May 07, 2019

Bob's Excellent care Had a left over issue from a previous service visit, my Cruise control was not fixed. Called in and talked with Sam, who said, bring it back. I'm More

by JEAN LEE CHERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob in service
May 08, 2019 -

Coastal Kia responded

Thank you so much for the five star review and kudos for Bob and Sam in our service department. It is wonderful to hear you were able to enjoy our courtesy wash experience. We will be reaching out to you to refund you the $100.00 deductible you paid during your second visit. No problem. Thank you for trusting our factory trained Kia service advisors and technicians. We appreciate you being such an important part of our Coastal Kia Family!

May 09, 2019 -

Coastal Kia responded

Ms. Cherry, thank you for taking our call today. It was sweet of you to praise our customer service. We are thrilled we exceeded your expectations. Thank you!

May 05, 2019

Sam's Performance Sam was genuinely very customer service oriented. I appreciate his suggestions for future repairs without him being overly zealous in his recommendat More

by DORIPEREA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I only worked with Sam
May 05, 2019 -

Coastal Kia responded

Thank you so much for the five star service review and kudos for Sam. Our culture is to treat our clients the way we wish to be treated. We are thrilled to hear Sam has earned your trust and respect. Thank you for choosing Coastal Kia!

May 04, 2019

The Best I would buy another Kia just because of their excellent service center. They are the nicest and the best! The waiting room is also great . . . comfo More

by TAYLOR412823
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
May 05, 2019 -

Coastal Kia responded

We are happy to hear you were able to enjoy our customer lounge experience and courtesy car wash. Thank you for the five star service review. We appreciate you being an important part of our Coastal Kia Family.

May 04, 2019

A Recall that was quicker than expected! Thank You Purchased my Kia Soul here. Great dealership. Would purchase again. Always a great experience. Fast service. Waiting room is comfortable and clean. Sa More

by LMKIASOULOWNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
May 05, 2019 -

Coastal Kia responded

Thank you for the awesome review and your loyalty to Coastal Kia. Your testimonial is greatly appreciated. We want to thank you for choosing us as your car dealer. Please call us if you need anything. We are here to help.

May 04, 2019

Greatest fastest service I was greeted as I pulled up and escorted inside and Sam was so friendly an informative. My car was ready in no time. It was a very relaxing wait whic More

by ALLYPBN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam is who I saw today. He was great!!
May 05, 2019 -

Coastal Kia responded

Thank you for the amazing five star service review. We are thrilled Sam exceeded your expectations. We appreciate you choosing Coastal Kia for your service needs. We hope to see you again soon!

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