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Coastal Kia - Service Center

Wilmington, NC

4.8
3,415 Reviews

3,415 Reviews of Coastal Kia - Service Center

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March 19, 2019

AWESOME THE STAFF AND WORK PERFORMED WAS GREAT AND DONE IN A TIMELY MANNER. BOB AND SAM BOTH DO A GREAT IN SERVICE. DON'T KNOW WHAT ELSE TO SAY. THEY DO A GRE More

by MAGNOLIAGREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOB
Mar 19, 2019 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to mention Sam and Bob by name. We are thrilled you had a great service visit and our team was successful in addressing your needs in a timely manner. We think Bob and Sam do a great job too. Thanks again. Please call us if you need anything. We are here to help.

March 19, 2019

Bob & Sam These guys are the best. Always taking care of you in a very caring way they really love working for KIA. Thank you so much!!! More

by MSZUILL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mar 19, 2019 -

Coastal Kia responded

Thank you for the five star review! You are so right. We truly do love working for Kia; but more importantly we love working with clients like you. We sincerely appreciate the five star review. Thank you for choosing Coastal Kia!

March 18, 2019

Sam Weisman is gentleman! I do not think that the experience is "awesome'. The KIA service department in Wilmington, NC is very good. They do a very good job and Sam Weisman More

by DDWILM840
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Mar 19, 2019 -

Coastal Kia responded

Thank you for the five star review and great feedback. We sincerely appreciate your loyalty since 2011. Wonderful! It was kind of you to mention Sam Weisman by name and describe him as "personable and displays a great deal of courtesy". You are a very important part of our Coastal Kia family. Please call us if you need anything.

March 17, 2019

Always awesome service Service is spot on the estimated time and a nice clean car wash is a bonus. Kudos to Bob and his team. I wish we had bought the car from Coastal. More

by LSTREMPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Mar 19, 2019 -

Coastal Kia responded

Thank you for the five star review and kudos for Bob and our team. It was kind of you to comment that you wished you had bought your vehicle from us at Coastal Kia. We are enjoying our ninth month in business and have new clients joining our Coastal Kia family every day. We look forward to having you purchase your next Kia from us. Please call us if you need us. We hope to see you again soon.

March 17, 2019

Aleays a pleasure. Customer service is excellent. Any problems encountered are always with the call center or person taking initial phone call.Difficult for them to get More

by SABRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2019 -

Coastal Kia responded

Thank you for the great review and feedback. Please feel to reach our Fixed Operations Director John Wigger or our Operations Manager Peggy Roberts at 910-408-0100 if you can’t get the representative you need on the phone immediately. Please call us if you need anything. We are here to help.

March 16, 2019

Awesome From the first time I have brought my Kia into have it serviced everyone has been very helpful and friendly!!!! Will always buy from Coastal Kia More

by tamaracox96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 17, 2019 -

Coastal Kia responded

Simply fantastic! Thank you for the five star review and loyalty to Coastal Kia. We sincerely appreciate you choosing to have your vehicle serviced with us. Thank you for choosing Coastal Kia!

March 15, 2019

Great Service Sam and Bob do a great job. Service was on time and completed on time. Snacks in customer waiting area were ok. Need to add popcorn. More

by WESCOTT1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 16, 2019 -

Coastal Kia responded

Thank you for the five star review and feedback. We are thrilled you had a pleasant service experience. We sincerely appreciate your business!

March 15, 2019

Great Service The service department did a great job as well as Sam as an advisor in the repair of a computer component.of our 2013 Sorento. More

by JANNKENNEDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Mar 16, 2019 -

Coastal Kia responded

Thank you for the five star service review and thoughtful comments! We appreciate you mentioning Sam by name. We are thrilled Sam and the crew were able to get you back on the road with your 2013 Sorento. Thank you for choosing Coastal Kia!

March 15, 2019

prompt service, comfortable waiting area Explained work/pricing clearly. Started working on car at appointment time, no delays. Freindly staff, clean and comfortable waiting room. kept me up More

by KUTTER9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2019 -

Coastal Kia responded

Perfect! Thank you for the five star service review. We are glad to hear your service visit was seamless and you were comfortable during your wait. Thank you for choosing Coastal Kia!

March 14, 2019

30,000 mile check up Just fine! Keeps my awesome warranty in effect- Love my Kia Soul, and so does Consumer Reports, which was I purchased this one in the first place... More

by gypsycowgirl123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : don't remember, but there was 1 or 2 more
Mar 15, 2019 -

Coastal Kia responded

Thank you so much for the five star service review. We are thrilled you are enjoying your Kia Soul.. We appreciate you choosing Coastal Kia as your service center of choice. Our friendly staff and Kia factory trained advisors and technicians are here to help and to serve. Please call us if you need anything. We hope to see you again soon!

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