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Coastal Kia - Service Center
Wilmington, NC
3,415 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,415 Reviews of Coastal Kia - Service Center
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March 14, 2019
Coastal Kia The service experience that I have had at Coastal Kia, since purchasing my 2014 Optima, has been outstanding. The service advisors are courteous and k The service experience that I have had at Coastal Kia, since purchasing my 2014 Optima, has been outstanding. The service advisors are courteous and knowledgeable, they treat customers fairly and with respect, and work is done on-time, as promised. More
by Brian
Verified Customer
March 14, 2019
The rep was great The customer service was excellent upon arrival. My rep met me at my car, went over everything I had scheduled, & prepared a driver to take me home. The customer service was excellent upon arrival. My rep met me at my car, went over everything I had scheduled, & prepared a driver to take me home. More
by JENNJACOBY110
Employees Worked With
Sam
March 14, 2019
Great customer service 👍 Service was great. Shuttle makes my life easier. Bob was great. I have owned KIA vehicles since I moved here 9 years ago. Love my Kia Sorento. I d Service was great. Shuttle makes my life easier. Bob was great. I have owned KIA vehicles since I moved here 9 years ago. Love my Kia Sorento. I don't want to turn it in. More
by DEBSG16
Employees Worked With
Bernie Brust
March 13, 2019
Excellent From the time I brought my 2017 KIA in for service til the time I drove out with my new 2019 KIA my visit was very pleasant. There was no pressure fr From the time I brought my 2017 KIA in for service til the time I drove out with my new 2019 KIA my visit was very pleasant. There was no pressure from Mr Kelvin Swinson,a friendly down to earth gentleman, to purchase a vehicle. He was very helpful in helping me select which vehicle and color I wanted as he understood I wanted a color that stood out. The gentleman in the finance department,I forget his name, was very helpful in finding me a loan that was within my budget and with a decent interest rate. I definitely will return to this dealership when it is time to purchase another KIA. More
by RASTETTTER
Employees Worked With
Kelvin Swinson, Sam (in service)
March 13, 2019
Service Tech Sam W After several attempts to pin down my problem and to schedule the repair, Sam made everything so much easier and was more help to me than one would ex After several attempts to pin down my problem and to schedule the repair, Sam made everything so much easier and was more help to me than one would expect. He arranged for my rental car and took care of everything all while I was dealing with an up and coming surgery. Everything went smooth as glass. More
by DEEHARVEY1151
Employees Worked With
Sam Weisman
March 12, 2019
First service Everything was fine. I asked for the front drivers mat to be vacuumed and they did not do it. I am sure it was an oversight. Everything was fine. I asked for the front drivers mat to be vacuumed and they did not do it. I am sure it was an oversight. More
by FrankWilliams
Employees Worked With
March 12, 2019
Service was great. I would recommend to another customer to your service shop any time. I brought my car from here and still love it. was great. I would recommend to another customer to your service shop any time. I brought my car from here and still love it. More
by ARETTAC
Employees Worked With
March 11, 2019
Kia Niro Service We were met at the entrance by Sam before we even got out of the car. Nice. Service done quickly and thoroughly as promised. Shuttle service prompt We were met at the entrance by Sam before we even got out of the car. Nice. Service done quickly and thoroughly as promised. Shuttle service prompt and super courteous. All personnel professional. More
by MOMRD
Employees Worked With
Sam W.
March 10, 2019
First Oil Change 2019 Forte Service adviser Sam was very helpful and nice, did oil change and tire rotation for free. I'm going to bring my car back to dealer for all oil changes Service adviser Sam was very helpful and nice, did oil change and tire rotation for free. I'm going to bring my car back to dealer for all oil changes going forward. I would normally go to somewhere else due to the price, be service was so good I will pay more and come back. You can get it cheaper at Walmart but you always have to worry are they going to screw my car up on this visit ? The dealer know's these car's best for sure. More
by Jon3179
Employees Worked With
Sam
March 10, 2019
Excellent Service Sam was awesome. He was quick and efficient in helping me and letting me know what maintenance was needed on my car. The waiting area is even better. Sam was awesome. He was quick and efficient in helping me and letting me know what maintenance was needed on my car. The waiting area is even better. The nicest waiting area I have been to in awhile while getting an oil change. More
by ctsykes87
Employees Worked With
Sam
