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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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February 09, 2019

Service Visit Had appointment for a recall. Took me vehicle in on time and finished ahead of schedule. All repairs were completed professionally. Even threw in a ca More

by BULWNKLE84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2019 -

Coastal Kia responded

Thank you for the five star review. It means the world to us to have you describe your service visit as a, “great experience”. We appreciate your recognition of our team finishing your service ahead of schedule. Our Coastal Kia team is happy you were able to take advantage of our complimentary car wash. Thank you for choosing Coastal Kia!

February 08, 2019

Awesome service great experience Had a couple recalls on my vehicle, made an appointment. They were quick to get me in and out. Dropped my car off and it was ready in a few hours...Th More

by KLOIBERASHTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2019 -

Coastal Kia responded

Thank you for describing your visit as a "great experience". We sincerely appreciate the five star review! We are thrilled you enjoyed our complimentary wash service and were pleased with your clean vehicle. We appreciate the five star review. Thank you for choosing Coastal Kia!

February 08, 2019

Service recall Everyone was courteous and did the job in a reasonable amount of time.the reception area was very comfortable. Thank you for the attention to my car More

by KJREIDWAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam wiseman
Feb 19, 2019 -

Coastal Kia responded

Our entire Coastal Kia team wants to thank you for taking the time to go online and give us such an amazing five star review. It was very thoughtful of you. Thank you for the comments," everyone was courteous and did the job in a reasonable time." We sincerely appreciate you choosing Coastal Kia! Thank you for shopping "local small business".

February 08, 2019

Service my new car Sam was awesome. He was professional and greeted me at my car. He made me feel special. I will definitely be back. I will also recommend him to my fri More

by joannrobinson121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 19, 2019 -

Coastal Kia responded

Thank you! We think Sam in service is awesome too. We sincerely appreciate the five star review and kind words. We are thrilled Sam made you feel special. Thank you for choosing Coastal Kia! You are an important part of the Coastal Kia family!

February 08, 2019

Great as usual My agent is Sam who has gone the extra mile for me on many occasions. The service department is the reason I have purchased 3 Kia vehicles. They are More

by LINDYDAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam and another service person whose name I do not know. All service personnel are excellent
Feb 10, 2019 -

Coastal Kia responded

Simply amazing! Thank you so much for the wonderful five star review! Three Kia purchases.... fantastic! Your kind words have been shared with Sam and our entire team. Thank you for being such an important part of our Coastal Kia Family!

February 07, 2019

Great Service Service team couldn't have been more gracious. Keep up the good work. They go out of their way to make sure you are satisfied.Frank Williams. More

by FrankWilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2019 -

Coastal Kia responded

Thank you Mr. Williams for the awesome five star review! It is wonderful to hear you found the service team gracious. We appreciate the kind words. It was thoughtful of you to go online and share a description of your interaction with our team.Thank you for being a big part of our Coastal Kia family. We sincerely appreciate you choosing Coastal Kia for your service needs.

February 07, 2019

Very Friendly Very pleased with the service and friendliness of the staff. Was not sure where to go. The staff should not assume the vehicle was purchased from th More

by Love my Kia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Feb 19, 2019 -

Coastal Kia responded

Thank you for the five star review and great feedback! It is wonderful to hear you were pleased with your recent service visit and you found our service staff to be friendly. We sincerely appreciate your business. We are here to help so please call us if you need anything. Thank you from your Coastal Kia family!

February 06, 2019

Excellent Professional Service Courteous and friendly staff with excellent service performed on my vehicle. I had a service appointment and was taken on time. I spoke with the tec More

by Lumina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Feb 19, 2019 -

Coastal Kia responded

Our Coastal Kia service team and entire staff want to thank you for your awesome five star review. It is great to hear you were able to speak with the technician who performed the service on your vehicle. We are very proud of our Kia Factory Technicians. They are wonderful and our clients adore them. We realize there are dozens of local service departments to choose from. We sincerely appreciate you choosing Coastal Kia!

February 06, 2019

Convenient, Professional, Fast, and thorough service I used the Kia on line appointment tool to schedule my maintenance service and I got reminders for confirmation. The team makes the process convenient More

by Heidi982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2019 -

Coastal Kia responded

Thank you for this wonderful five star review! Your awesome testimonial is greatly appreciated. We are excited you found our appointment process seamless. We sincerely appreciate the kind words regarding the experience you enjoyed during your wait. We realize there are dozens of local dealership and car repair facilities to choose from: we are honored you chose our team at Coastal Kia! Thank you for describing our staff as "very professional and friendly" We sincerely appreciate your business! Thank you for shopping "local small business".

February 05, 2019

Replaced battery under warranty at no charge. Service on my last two KIAs was been timely and staff helpful and friendly. Sales staff in the past has also been nice to deal with. Not being pushy More

by SNATALE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Brust
Feb 05, 2019 -

Coastal Kia responded

Thank you for the kind words and awesome five star review! We are happy to hear you describe your service as “timely” and our staff as “helpful and friendly”. Thank you so much for choosing Coastal Kia!

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