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Coastal Kia - Service Center

Wilmington, NC

4.8
3,431 Reviews

3,431 Reviews of Coastal Kia - Service Center

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December 18, 2018

Very polite and informative! Bob was really helpful when explaining some of the unique aspects of my Optima Turbo. Really nice guy, and quick service. He also helped me figure out More

by Brooklyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlinson
Dec 19, 2018 -

Coastal Kia responded

Bob Tomlin and our entire team want to thank you for the five star review! Bob is very professional, knowledgeable and an asset to our team. We appreciate you choosing Coastal Kia for your service needs. Thank you!

December 16, 2018

Great employees and they were on the spot getting my car in. both people were helpful from the time I talked to the service manager until Kevin Martin took my car in. Great staff and very nice. More

by RICKYTHORPE196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin, Scott, The service Manger and many more
Dec 19, 2018 -

Coastal Kia responded

Thank you so much for the wonderful review! We are thrilled that our Coastal Kia service department was able to exceed your expectations. Our service team appreciates you choosing Coastal Kia for your service needs. Thank you !

December 16, 2018

Had a recall My 2012 KIA Sorrento was recalled and the service team was courteous, efficient and completed the job in a timely fashion. It was discovered that it n More

by RRCLEARY3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam in Service Dept.
Dec 19, 2018 -

Coastal Kia responded

Thank you for the wonderful review! It is awesome to hear you describe our team as "courteous, efficient and they completed the job in a timely fashion". We agree, Sam is amazing! We realize there are dozens of local service centers to choose from... we sincerely appreciate you choosing Coastal Kia. Thank you for shopping and servicing local!

December 15, 2018

Repair New Engine put in after, drove it 30 minutes same problem old engine did. Back in for a new engine. It has to be a manufacture problem. I’m concerne More

by KAUCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 19, 2018 -

Coastal Kia responded

Thank you for your service comments! Rest assured our Kia factory trained team has communicated with the manufacturer and your safety is ours top priority. Coastal Kia will make sure your vehicle is safe and repaired to your satisfaction. Thank you

December 15, 2018

Courteous service and prompt. We had a recall and it was taken care of in a courteous and efficient manner. If only the sales dept. was as good.Unfortunate experience with owner. More

by FrankWilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2018 -

Coastal Kia responded

Thank you for the review and comments. We appreciate your time on the phone to resolve any issues that arose. We are here to help! Thank you for choosing Coastal Kia!

December 14, 2018

Exellent service This is an excellent service center Sam is one of the great technicians there gives you prompt service and usually calls you by your first name the se More

by PATSPAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 14, 2018 -

Coastal Kia responded

We sincerely appreciate the wonderful five star review! It was kind of you to recognize Sam in our service department. He does an awesome job; we appreciate the kudos for him and our Coastal Kia team. It is awesome that they call you by your name when you arrive. After all, you are a part of our Coastal Kia Family!

December 13, 2018

Great Service I have been using this service center for the past 6 years. John Wigger is so great to work with. I feel he is honest with me and never felt pressure More

by PSILLERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
Dec 14, 2018 -

Coastal Kia responded

Thank you for the awesome five star review! We think John Wigger is great too. We can't thank you enough for your loyalty to our Coastal Kia service department. We realize there are a lot of service centers you could choose from. We are honored that you choose our team at Coastal Kia.

December 13, 2018

The best of the best with Sam in service... & Bob too! Bought my 2015 Kia new and the next service appointment I will hit over 100000. Kia & service after the sale is a 5 star experience! More

by irishactor55@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in service Wilmington but Bob is awesome too!
Dec 14, 2018 -

Coastal Kia responded

Thank you so much for the five star review! We truly appreciate the kudos. Congratulations on the "soon to be" milestone of 100,000 miles. Wonderful! We sincerely appreciate your loyalty to our team at Coastal Kia. Please call us if you need anything before your next service visit.

December 13, 2018

Best experience I had I came in the other day to get service done to my Kia Sorento they got the job in no time I had my little daughter with me they even had a playroom fo More

by LOVEMEPURDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 14, 2018 -

Coastal Kia responded

Thank you for recognizing our efforts to share a "family feel" during your visit. We sincerely appreciate the five star review! Your kind words have been shared with Sam and our entire Coastal Kia team. We hope to see you and your family again soon. We are here to help if you ever need us. Thank you for shopping and servicing local!

December 12, 2018

Great! KiA Service Center is great to work and my sincere thanks to all those who made the experience a good one from scheduling to appointment day. More

by irwin_jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger, also please see names of gentlemen who checked me in/out (sorry don't know names)
Dec 14, 2018 -

Coastal Kia responded

Thank you for taking the time to go online and leave us this great five star review. It warms our hearts to hear we made your experience "a good one". Thank you for choosing Coastal Kia !

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