Coastline Chrysler Dodge Jeep Ram

Great ServiceSarah is a knowledgeable conscientious rep. Great Service Sarah is a knowledgeable conscientious rep. This dealer always takes me in without an appointment. Great Service Sarah is a knowledgeable conscientious rep. This dealer always takes me in without an appointment. More

Service department is a 10! They were extremely helpful and professional! They make it easy! and professional! They make it easy! More

Sarah does a great job keeping me informed of the status of my car which greatly appreciated! of my car which greatly appreciated! More

First Impression was NOT GOOD. Walked into service center to ask a questions and all 3 service agents never acknowledged I was standing there for over several minutes. No eye contact, No hello, we wi center to ask a questions and all 3 service agents never acknowledged I was standing there for over several minutes. No eye contact, No hello, we will be with you in a second, NO NOTHING. No customer service train which was quite evident. At the service desk was 3 reps, 1 female and 2 males.. Finally, the lady looks up and says Do you have an appointment? They all should have acknowledge a guest/customer and said someone will be with you or how can we help you? In the hotel world those people would be fired! Finally, the lady looks up Do you have an appointment. I said no, i have a situation and was wondering if a someone could look at my tire that another Jeep Dealership up in Santa Maria rotated the tires and put my spare back in and it bumping around. She immediately said, Sorry, we are BOOKED.. This is NOT GREAT CUSTOMER CARE.; NOT SURE would return. In my business they all need retraining for firing.! More

Amazing Service! Sarah Birtle is an exception (and EXCEPTIONAL!!) on all levels! From thorough documentation at drop off, follow through status communication , and timely completed repair delivery - S EXCEPTIONAL!!) on all levels! From thorough documentation at drop off, follow through status communication , and timely completed repair delivery - Sarah delivers "Service" that is virtually impossible to find! Sarah's experience and knowledge are loyalty inspiring - no excuses, no false promises, just trustworthy time and time again performance; I choose Coastline as my absolute service center for this reason - Sarah's outstanding abilities! Also want to mention the shop crew, you don't meet or see them, but they definitely deliver! No damage to your vehicle, no returns for "worse than it was before" experiences we've all had - I give huge credit to Sarah for her communication on this level also, she works WITH the mechanics and crew - a team effort that is totally appreciated ... but I'll always choose Sarah as my Captain! More

Outstanding service, Sarah kept me updated on vehicle status and was able to return vehicle sooner then anticipated! Vehicle was washed and ready to go status and was able to return vehicle sooner then anticipated! Vehicle was washed and ready to go More

Great service from Sarah and the team. I’ve been a long time customer and wouldn’t take my Ram 3500 anywhere else. Keep up the good work Sarah. time customer and wouldn’t take my Ram 3500 anywhere else. Keep up the good work Sarah. More

Sarah Birtle was a a pleasure to work with and I will continue to service here because of her. From the moment I was greeted to the moment I left I knew I was in good hands with Sarah Birtle. continue to service here because of her. From the moment I was greeted to the moment I left I knew I was in good hands with Sarah Birtle. More

Bought a new Gladiator Willys on May 8th. We did NOT receive all of the paperwork from finance dept. Yes, we got a copy of the CA notice of foreign language, but the most important items were missing. N receive all of the paperwork from finance dept. Yes, we got a copy of the CA notice of foreign language, but the most important items were missing. Never got a copy of the finance interest rate, duration of loan, sales tax, VLF charges...you know, the stuff that really matters. Wrote two emails to Coastline, no response. How hard would it be to copy the documents, put them in a manila envelope and mail them to me. This inattention to detail has put a damper on the whole transaction. I may have to research this further with BAR (Bureau of Automotive Repair) to see if they can get me the docs. Oh yes, last week received a letter from DMV notifying me that my insurance company never sent in a verification of insurance for the trade-in that were pending new tags. Of course not, we called the insurance company and dropped coverage on the trade-in and added the new vehicle. Wonder if Coastline ever sent in the required DMV paperwork. Seems like attention to detail is not Coastline's strong suit. More