Coggin Nissan at the Avenues

I purchased a vehicle from the above referenced dealership in December 2009, and was informed at the time of contract signing that I was approved for financing after the finance manager ran my cred dealership in December 2009, and was informed at the time of contract signing that I was approved for financing after the finance manager ran my credit. I was then contacted a week later and told that I needed to sign a new contract because they had gotten me a lower payment. Then, two weeks later, I was told to return the newly purchased vehicle to the dealership because I had not abided by the "stipulations" in the contract and my financing was declined. Oddly enough, I was not informed of any stipulations other than a requirement for paystubs, to which I immediately provided over fax. There was no mention of any other requirements at either of the TWO contract signings. I later found out that my application was declined by the lender because Coggin failed to contact them in a timely manner. The deal was submitted to the lender in early Decemeber 2009, but Coggin neglected to contact them to discuss any additional "stipulations" until December 29,2009 (several weeks later). When I spoke with the lender, they stated that they ultimately closed the application due to Coggin's failure to act. Coggin continued to run my credit without my express authorization with numerous banks. Also during the conversation on December 29, 2009, regarding the return of the vehicle that I had purchased,I was told by the General Manager that my traded in vehicle was not paid off and would be returned to me. Again, this was several weeks after the original purchase transaction, and well after the promised 10 day payoff on my traded in vehicle, and now I was placed in the position of making the December car payment since I was told that my first payment on the new vehicle would not be until January 25, 2010. They basically kept my vehicle for the month of December, while I was forced to adjust my budget due to their incompetence, as I had thought they had already paid it off. It would have been much appreciated if they had told me that the deal may not go through due to financing, so that I could make my car payment in time, but all along they told me that financing was already done and "guaranteed." This was the first of many lies that came from the mouth of the General Manager. Finally, when I went to retrieve my traded in vehicle, I noticed that the rear window on my was missing and the entire carpeting and floorboard was soaked from rain and smelled of mildew. When I inquired as to the missing window's whereabouts, the General Manager became defensive and claimed that it was not there when he appraised my vehicle in Decembe 2009. When I asked for documentation showing that he had noted this in his appraisal, he refused to meet my request and became agitated. He then stated that I should be "thankful because he spent $1100 in putting new tires on the vehicle," when in fact I actually purchased the tires to which he was referring in January 2009, with a Sears receipt in the glove box as proof of my purchase. Then, as the General Manager was obviously caught in a lie and did not know how to react, the Used Sales Manager attempted to come to the General Manager's defense by mumbling insults at me as both men scampered back into the showroom like children. The General Manager and Used Sales Manager conducted themselves unprofessionally and lack any integrity whatsoever, and were obviously afraid to speak man to man when confronted about their lies. Coggin took poor care of my vehicle while it was in their possession, then the General Manager subsequently tried to lie about it to cover it up and avoid accountability. A day after these events, the General Manager was obviously bored at work and frustrated about being recognized as a liar, as he continuously contacted me by email in a blatant attempt to instigate an argument. Unfortunately, I stooped to the General Manager's level and hurled an insult of my own, but felt it was well deserved after his actions (or lack thereof) over the past month. When told to cease and desist all contact with me, the General Manager continued to harass me for no legitimate purpose. These individuals are clearly a poor representation of the Coggin dealership. They are deceptive and unprofessional, lacking in honesty, integrity and character. I would not advise anyone to purchase a vehicle from Coggin Nissan at the Avenues. More

No pressure - a very informative and helpful sales person resulting in us buying a new vehicle and leaving the dealership extremely satisfied. We enjoyed the casual but knowledgeable relationship with this resulting in us buying a new vehicle and leaving the dealership extremely satisfied. We enjoyed the casual but knowledgeable relationship with this salesman. The atmosphere at this dealership has changed in the past year and it is definitely for the better. More

THe people that we worked with were very pleasant, and were very knowledgeable of the car product that we were wanting to purchase. We felt no pressure either with the purchase of the car or the financin were very knowledgeable of the car product that we were wanting to purchase. We felt no pressure either with the purchase of the car or the financing of the car. We are pleased with experience. More

The customer service was good and sales person was very friendly and meet my need. Overall I liked the fact . Sales person helped me in getting my need as i was looking for the service . I will recommend friendly and meet my need. Overall I liked the fact . Sales person helped me in getting my need as i was looking for the service . I will recommend the sales person service was really great and he is an asset for the dealership. More

Mike and Kip both were very helpful. They worked with my husband to get close to a price he would pay for a new car. I have a 1997 Nissan Maxima and had no issues after having it for 12 years and that is w husband to get close to a price he would pay for a new car. I have a 1997 Nissan Maxima and had no issues after having it for 12 years and that is why I wanted another one. I only had to do the usual manintence. I went to the Orange Park dealer where I bought the 1997 but my husband like dealing with Kip and Mike. They were very friendly and made our purchase a happy one. More

I bought my truck here about a year ago and always take it there for service. I went in Saturday to have my tires done and, as usual, quick service and great experience. You walkin and you are treated li it there for service. I went in Saturday to have my tires done and, as usual, quick service and great experience. You walkin and you are treated like family. I recommend this dealership to everyone I talk to. Keep up the good work! More

Chris DeRosa is an excellent representative of this dealership. I probably would not have boought this car except for the level of trust he instilled, his willingness to listen to the specific items I dealership. I probably would not have boought this car except for the level of trust he instilled, his willingness to listen to the specific items I wanted this car to have and taking the extra effort to fulfill them, and his excellent follow-through service. More

The Coggin Nissan experience is excellent. I starting casually looking for a new car on a Sunday. After 2 days of shopping around, I was back with the best salesman, Kip, and going home in a new Xterra! casually looking for a new car on a Sunday. After 2 days of shopping around, I was back with the best salesman, Kip, and going home in a new Xterra! Great service and people! Highly recommended! More

Don't buy new or used car from this dealer. They cheated me by selling the used car which was involved in an accident just 3 days ago. They gave me Auto check report. Since accident occurred under dealer's me by selling the used car which was involved in an accident just 3 days ago. They gave me Auto check report. Since accident occurred under dealer's ownership of the car and it was not old accident so didn't appear on the Auto check report. They repaired the car and hide the accident and then sold it to me. Very Very bad experience after buying the car from this dealer. I will never buy any car in future not even in my lifetime. More

So let me tell you about my second car buying experience with Nissan. As i turned into the dealership, parked and made my way out of my car, My eyes were fixed on this very attractive woman (Roberta) holdi with Nissan. As i turned into the dealership, parked and made my way out of my car, My eyes were fixed on this very attractive woman (Roberta) holding a baby. Which at the time didn't mean much because i didn't know who she was at the time but it just speaks for her personality. I was greeted even before i could make it in the door by my beautiful sales woman named Roberta. She was all sunglasses and a huge smile. She walked up to me and i looked at her and said sale me this car today. She said let me get the keys and we were off no questions asked. She was very personable and all about what ever i needed. She suffered threw my wife, son, niece and nephew. Yeah...they were a bit off the wall but she was handled the kids great. And she was so patient, even when i could not be with the kids. So...i ended up getting the car, which i loved, however it was raining a bit so i didn't get to test drive it to much. I after a day or so noticed that the alignment was a little off. I brought it back to the dealership and again was greeted with a huge smile and questions about my family. I told her my issues with the car and she handled it super quick. I can honestly say it was my best car buying experience. And i am pleased that i can no longer call her a sales woman, but a friend that sold me a car. More