Collierville Chrysler Dodge Jeep Ram

Very good buying experience From the time we arrived at your dealership our experience was one of the best ever buying a car. I had called ahead about a 2008 Pontiac Solstice tha From the time we arrived at your dealership our experience was one of the best ever buying a car. I had called ahead about a 2008 Pontiac Solstice that I wanted to look at and when Sandy and I got there it was sitting in front of the dealership waiting on us. As we got out of our car and walked toward the front door everyone that spoke to us was very friendly and made us feel right at home. We were met at the door by our sales person Lacey Johnson who made us feel even more at home. Lacey took us outside to look at the car we came to see. she was very informative about the car and what she was not sure about she got help and found the answers. Lacey and the sales manager were very helpful, professional and fun to work with. We had a great experience and we got the car we love and wanted at a fair price. Thank you, Jeffery (JT) and Sandy Thiel More

Cant speak for their sales,but service side sucks! So to start this, there were 3 recalls listed for my jeep. I called and set up an appointment to drop it off to have the recalls done and i had a chec So to start this, there were 3 recalls listed for my jeep. I called and set up an appointment to drop it off to have the recalls done and i had a check engine light on due to active grill shutters. I ran diagnostic myself and even told service the codes. I arrived 25 mins early and wasnt seen for another hr. It was such a cluster,insert profanity here. They then told me all they could do was my recalls because they were too busy. I told them i was dropping it off and they could take their time. I was told it would be 2 days before they even looked at it. I live over an hr away, so it is easier to drop it off if it will take a few hrs. After arriving home i am told the car is done. I couldnt believe it! So i drove to the dealer where i was told there was a charge for running the diagnostic(which i had already done myself) and that it was fixed. I asked what was done to fix it and got the answer, i am a new guy i dont know.he pages the manager and after another 15 mins someone else comes up and says they did a software update that was not covered by warranty(33k miles on my vehicle) so reluctantly i paid and left believing my car problems were solved. Fast forward 2 days and the same check engine light is on again.i will be taking it to another dealer to replace the active grille shutters. More

Awesome service My salesperson was Ben when I bought my Jeep. He was knowledgeable and on top of all my questions. I usually do not like sitting in car dealerships lo My salesperson was Ben when I bought my Jeep. He was knowledgeable and on top of all my questions. I usually do not like sitting in car dealerships long but he was very entertaining and curtious.! He followed up with me even after the sale. I would definitely buy from him again. More

Issue Fixed I had an issue. They came around and fixed it. I originally left a 1 star review, but their willingness to correct the issue led me to upgrade on the I had an issue. They came around and fixed it. I originally left a 1 star review, but their willingness to correct the issue led me to upgrade on the overall experience. More

Awesome Cornelius Sullivan Rocks!!!!! Did an awesome job. So helpful and took time to listen to us / our needs. Definitely will recommend people to come ta Cornelius Sullivan Rocks!!!!! Did an awesome job. So helpful and took time to listen to us / our needs. Definitely will recommend people to come talk to him if you're looking for a new vehicle. Brandon Crouch was helpful and made the financial part painless. Thanks Guys!! More

The most Jeeps anywhere! We had a very good buying experience at this place, which is more than I can say about any other car purchase I have ever made. We told them going in We had a very good buying experience at this place, which is more than I can say about any other car purchase I have ever made. We told them going in we didn't want to be there all day...and we weren't! Once we picked out our Jeep (and they had the largest selection I have ever seen!) We were done in about 40 minutes! That is record time! Worked,with David...he was such a great guy! He helped us find the one we wanted! We will definitely recommend him to our friends! More

Bad service Paid $225.00 to get a rear end leak fixed and after two trips still leaking. They said it was leaking because it was overfilled which they did. After Paid $225.00 to get a rear end leak fixed and after two trips still leaking. They said it was leaking because it was overfilled which they did. After contacting them for third time. I decided to buy parts online and do it myself More

Confusing service experience Recall service on 11/9/2016. Upon leaving I immediately noticed my rear view mirror was different...it now had lights and would not dim. I called an Recall service on 11/9/2016. Upon leaving I immediately noticed my rear view mirror was different...it now had lights and would not dim. I called and was told "no, nothing was done with the mirror, that it was always that way,". I had been driving the car over 2 years and knew it wasn't the mirror that was on the car. (I had the window sticker in the glove compartment). It became dangerous at night when I could not dim headlights from my view and ended up turning the mirror completely away so as not to be blinded by high-beams. I called the service department again around the first part of December and this time the repair ticket was pulled and read to me. Wouldn't you know it, the mirror had been replaced as a result of the recall but was not compatible with my car so the electronic module didn't recognize it...it would not dim). (Glad to know I wasn't losing my mind or had an accident dealing with this problem). Went in again per appointment but was sent away as there was no record of it and the person who could fix it didn't come to work. Left very upset. When I got home, service had called for me to come back as the technician had arrived. Got back at 10AM,, cold all day, didn't get it fixed until around 4PM. To Chad's credit, he did buy me lunch. Quite an experience! More

Great Experience and Customer Service I worked with Chris Green and he was awesome to work with! He was extremely helpful and patient. Unlike most sale representatives, he genuinely cared I worked with Chris Green and he was awesome to work with! He was extremely helpful and patient. Unlike most sale representatives, he genuinely cared if the car was a great fit for me. More

Bad customer service Was charged for repair that didn't fix problem took broke radio in they installed updates did not fix problem will not be coming back landers southhav Was charged for repair that didn't fix problem took broke radio in they installed updates did not fix problem will not be coming back landers southhaven is far superior More