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Colonial Cadillac - Service Center

Woburn, MA

4.7
989 Reviews

989 Reviews of Colonial Cadillac - Service Center

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March 13, 2023

Went in for a usual oil change but ran into a problem, it is a lease so everything was covered thank goodness, but a few days later another problem had arose I’m not going to get into that but after having p More

by JASFLYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
March 10, 2023

Prompt service. Any additional service is explained to got approval as necessary. Kept informed of status More

by Linda B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Mackillop
March 09, 2023

I only had my car inspected but all the staff were super helpfull and nice. especially the technician Jason. so thank you for taking such good care of your customers ! More

by JOE.BORDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ellis
March 08, 2023

I know this isn’t the norm, but it took 2 hours for the oil change. Must’ve just been overbooked and short handed! The service itself was great and the manager our front kept me updated, she was great! More

by kristenaslater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Colonial Cadillac responded

Our apologies about the longer than usual oil change Kristen. We pride ourselves on a speedy quick lane process. We have been dealing with a short term staffing issue. I am glad to hear Denise kept you updated.

March 06, 2023

Assessed the problem with Airbag, came up with innovative approach to repair/fix with reasonable time and cost. More

by espriteng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2023

The collision center repaired my Volvo. I unfortunately have this natural gift for finding the most minor flaws and blemishes in something. I was very pleasantly surprised to see that the More

by VolvoOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2023

The service department took care of the problem that showed up on my car… They were very helpful and my warranty covered the problem…They were thoughtful and if I had any concerns I could tell them abou More

by JEANEMCGILVRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
March 02, 2023

Best dealership to buy a vehicle. The people are very welcoming. They go above and beyond to assist. More

by VERNNICK04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2023

Thank you for helping us through this convoluted process. It was a nightmare dealing with EG and you made the chore as simple as possible.. More

by rjgpgerring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2023

Vehicle was completed fast than I anticipated. When I received the invoice I noticed they applied a coupon that I didn't even know existed. Thank you for also making accommodations for me to pick More

by alan37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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