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Colonial Cadillac - Service Center

Woburn, MA

4.7
989 Reviews

989 Reviews of Colonial Cadillac - Service Center

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December 10, 2022

Customer oriented, outstanding service and the best cappuccino coffee! I could drink that all day😊 More

by PATRICIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Liebermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
December 08, 2022

all good all good all good all good all good all good all good all good More

by pbrykman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
December 07, 2022

Last Thursday(12-1-22) I got a called to pick up my car when I got there the car wasn’t done properly and the inside of the car was a lot of white paint dust all over the place and I took some pictures to More

by vannak14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the name
Dec 07, 2022 -

Colonial Cadillac responded

Hello , My name is Steve Sousa and I am the general sales manager here at Colonial Cadillac. I am very sorry to hear about your experience here at the dealership and want to try and make it right. Would you be available to talk sometime soon? If so , Please call me on my direct line - 781 897 1195 . I can be reached there every day except Tuesdays' from 9am to 5pm. Please give us a chance to make it right ! Thank you , Steve Sousa

December 02, 2022

Staff at Colonial Cadillac made my car leasing experience enjoyable. They are courteous and professional and take very good care of me when I go in. More

by TOMFITZFRANCAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2022

Pete Cascio addressed my service needs in a highly efficient, and professional manner. A pleasurable experience ! More

by GUY.PARROTTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2022

Great dealership. They were friendly and inviting. Made me comfortable while I waited for my Escalade being worked on More

by RGENTILE2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2022

Peter took very good care of us and the XTS. We can always count on Peter!! More

by BENINCASA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2022

Wonderful professional service. Great explanation of work to be done. They meet and exceed expectations More

by LINDA.GADOUREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2022

I brought my car in for warranty work. Denise was fast and efficient and arranged to have a rental car for me. A very smooth transaction in quick turnaround time. Thank you again for the f More

by davidalpert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2022

My experience with Pete, was less than satisfactory all that I can see in 15 words More

by TCB411
Recommend Dealer
No
Employees Worked With
Pete Cascio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Colonial Cadillac responded

Hello , We are very sorry to hear about your negative experience with Pete and Colonial Cadillac. We always try our best to avoid these types of situations and are very sorry it happened. Please feel free to call me to discuss. Thanks for your feedback, Stephen Sousa 781 935 7000

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