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Colonial Cadillac - Service Center

Woburn, MA

4.7
989 Reviews

989 Reviews of Colonial Cadillac - Service Center

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October 14, 2022

Overall experience was good, Only thing I was disappointed with was how long car was there. Brought car in on Monday on my appointment time but didn't get it back till Wednesday. A lot of miscomm More

by Smiling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2022 -

Colonial Cadillac responded

We're sorry to hear that your experience was less than stellar. Though we are dealing with some issues that we cant control, we certainly should be keeping you informed. We will review this with our service team to better understand how we handle such moving forward. We apricate your feedback.

October 13, 2022

Colonial Cadillac performed the requested service on my vehicle in a timely and professional manner. I've purchased several vehicles from this dealership and have been very satisfied with the service they More

by LINEHAN226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
October 12, 2022

Outstanding customer service! I have always been pleased with my experience at Colonial Cadillac's Service Dept. More

by MCCASKILLK1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2022

Service at Colonial has always been very good. I have been working with my service coordinator Renata Starbranch for several years. Renata is very professional, knowledgeable, and goes out of he w More

by ELOGUE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2022

Always great service, thank you. Unfortunately I have one complaint. The oil calculator was not reset. More

by SUEFARNSWORTH
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2022

They are always professional and the waiting room is very comfortable and they wash my car after service More

by IBMILLIONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2022

Excellent Service and precise work on my car. My car is 6 years old but runs like new. More

by Anthony G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
September 30, 2022

Everything was excellent, however it took a considerably longer wait time than than I was led to believe. More

by ken96
Customer Service
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2022

easy to buy car from I would recommend to all friend that who will want to drive cady More

by hnthardwood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Latores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2022

Renata is the best. She follows up and keeps you informed at all times. Great service! More

by TK01904
Customer Service
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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