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Colonial Cadillac - Service Center

Woburn, MA

4.7
989 Reviews

989 Reviews of Colonial Cadillac - Service Center

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September 28, 2022

Service is very costly and unforeseen costs popup. Car is not even cleaned after service. More

by SRAKKIRAJU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Renata Starbranch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Colonial Cadillac responded

Hello, I am so sorry to hear about your negative experience. I would love the opportunity to hear more about what happened. Please call me at 781 897 1195 to discuss - Give us a shot to make it right ! Thank you Steve Sousa

September 26, 2022

Accommodating service which was fast and excellent the waiting room was clean and had great snacks More

by BCMIMLIFE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2022

Excellent in all aspects! From reception to pickup always the best. Always excellent friendly service! More

by SPGORMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
September 23, 2022

Great customer service and staff, always friendly and professional. Always a great experience each and every time I bring in my car for service. More

by DBOY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
September 22, 2022

The dealership was very clean and had a comfortable waiting area for customers that Prefer to wait. More

by TAD505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2022

It’s ok. I think their prices in service dept are very high. Over $100 to change a light bulb More

by CAMMYTCASTRO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2022

The service staff is courteous, friendly, and professional. They make you feel valued and I trust them emphatically! More

by BIGRUBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2022

Always pleasant at Colonial. I’d give five stars yet it’s too soon to tell. My CTS is feeling fine yet I may be imagining a little kick once in a while with the transmission (ser More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2022

I love this dealership! From the initial contact with the receptionist, to sales people, to service....this is truly a "one stop" dealership. Alex, the sales manager is alw More

by SUZIE.WINCHESTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
September 13, 2022

Great service in addition to great customer service. . Dependable and fast without delay. Denise was a pleasure to work with. More

by Judywells
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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