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Colonial Cadillac - Service Center

Woburn, MA

4.7
989 Reviews

989 Reviews of Colonial Cadillac - Service Center

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July 21, 2022

The dealer was in my trunk and ripped the cargo net spilling the content all over and did not tell me anything about it. They waited till I got home to find the mess - now it’s my word against his. - More

by rav767
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Colonial Cadillac responded

To our valued service customer, We are so sorry to hear about your negative experience with the service department here at Colonial Cadillac . Can you please give us the opportunity to make it right for you? Would you please call me direct , Steve Sousa , the general sales manager - My direct line is 781 897 1195. I hope to hear from you soon, Steve Sousa

July 20, 2022

Everyone was very friendly and helpful. I worked with John and he explained what services were needed on my car in a clear, concise way. My car looked great after the service. More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2022

Customer focused staff. Everyone was pleasant and extremely professional. kept me informed and walked me thru the service issues and options. Very pleased with the experienc More

by JWELCH7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2022

Everything went well, as usual! Treated me well, did everything on an exceptional level. A+++!! More

by RDEFELICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
July 18, 2022

Quality Service! Friendly staff. Experienced staff. Highly recommend Colonial Cadillac. Denise in service was amazing! More

by ADELIAD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2022

Had a great experience. Denise was my go to person and she was amazing! Told me everything that was happening every step of the way! Thank you. More

by BMAIZIE
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2022

Everyone I deal with is professional and friendly. The follow up is great. I have always been extremely happy with the service More

by TOM@METBOSTONLIMO.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2022

This place is always top notch , and goes way above and beyond to make customers happy , as a business owner myself , I really appreciate the fairness in prices , and full explanations of all the work to b More

by RICK@MASSMECHANICAL.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2022

Experienced people who treat their customers and identify problems accurately and perform excellent work. Highly recommend having your care serviced at this dealership. More

by MABERLINGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason the shop supervisor.
July 15, 2022

Awesome Service Consultant - went in for an oil change - Denise was awesome, explained all the findings from the routine check up. Great job all around. Very pleased. More

by JACKSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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