Colonial Cadillac - Service Center

Great Experience After a long many months from late 2019 until June 2020 I' was looking for another either CPO or a nice pre-owned SUV or car. in June 2020, Colonial h After a long many months from late 2019 until June 2020 I' was looking for another either CPO or a nice pre-owned SUV or car. in June 2020, Colonial had a 2017 Lincoln MKZ on their website and on car gurus with low mileage, great color scheme. After I contacted them online about the Lincoln, their salesman Chad called me at home. Due to the COVID and my health concerns, Chad shuttled the Lincoln up to my home in the Merrimack Valley area of Ma for a test drive. The test drive went great and the dealer took care of better than 3/4 of my concerns. Just under a month from 1st buying the car, they took care of new tires and 3/4 brake job, new car and fob batteries, new speaker, fixed a noise issue with the hatch struts and nav software. The only disappointment is in the fact that their detailer is a bit messy, and my car wasn't vacuumed before they gave it back to me after servicing it. Chad was great to work with as was his colleague Randy. More

Complete dissatisfaction Buyer beware! The Sales Department is second to none, however, that's where it ends. You couldn't find a worst service department if you looked for a Buyer beware! The Sales Department is second to none, however, that's where it ends. You couldn't find a worst service department if you looked for a 100 Years. They don't return calls, They schedule appointments when your lucky enough to get through to them, then the stories start when you get there. Please do yourselves a favor, go somewhere else! More

This dealership is very efficient and accurate at diagnosing my car's problem. The staff is knowledgeable , friendly and ready to help especially Renata. Thanks diagnosing my car's problem. The staff is knowledgeable , friendly and ready to help especially Renata. Thanks More

service Renata was professional, knowledgeable and easy to work with. My car had an issue under warranty and they did not have the part. Renata sent someone t Renata was professional, knowledgeable and easy to work with. My car had an issue under warranty and they did not have the part. Renata sent someone to get it at another dealer so I did not have to come back. Thank you Leo More

I received excellent service in a relatively reasonable period of time. I recommend Colonial Cadillac for service. The price was very reasonable. I will return there again for service. period of time. I recommend Colonial Cadillac for service. The price was very reasonable. I will return there again for service. More

Very satisfied Ray and Denise were very helpful and understanding. Our recently purchased XT5 had a squeak from the rear brakes which couldn't be done due to the GM Ray and Denise were very helpful and understanding. Our recently purchased XT5 had a squeak from the rear brakes which couldn't be done due to the GM strike (lack of parts) so rescheduled - and at no cost. More

Very friendly and accommodating. Renata was very personable and addressed the issue pleasantly and expeditiously. Wsiting room was comfortable. Fun to look at the new cars in the showroom and speak personable and addressed the issue pleasantly and expeditiously. Wsiting room was comfortable. Fun to look at the new cars in the showroom and speak to sales associate Brandon about Cadillac featured and technology. More

Always helping This dealership is great, always helpful no matter what their doing. Service manager Pete is the best , he's always willing to make your visit the bes This dealership is great, always helpful no matter what their doing. Service manager Pete is the best , he's always willing to make your visit the best it can be. Thanks More

Excellent people excellent service! I brought my Cts v in for an oil sensor problem they had me in and out expeditiously couldn’t have gone smoother !! Best dealership in Massachusetts I brought my Cts v in for an oil sensor problem they had me in and out expeditiously couldn’t have gone smoother !! Best dealership in Massachusetts More