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Colonial Chrysler Jeep Dodge - Service Center

3.8

33 Lifetime Service Reviews

24 Coolidge St, Exit 26 from 495, Hudson, Massachusetts 01749

33 Reviews of Colonial Chrysler Jeep Dodge - Service Center

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October 23, 2017

"Above and Beyond Service "

- Chigbo123

Service manager Dan Burke went above and beyond to resolve the problems I had with my Town and Country. He and the staff at the Colonial Dodge, Inc in Hudson truely cared about their customers. They exemplified honesty and integrity when interacting with their customers. Chrysler should be very proud of the service of Colonial Dodge.

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Recommend Dealer
Yes
Employees Worked With
Dan Burke
September 13, 2017

"Went in for routine maintenance and returned with a problem"

- Yvonne

I brought my mini van to have a tire rotation and balance along with a front end alignment and oil change as specified by manufacturer. My vehicle was returned later that day (Friday). All weekend long, my driver side front wheel was making an awful grinding noise and squealing. Called Monday and brought my vehicle back. Cause was the wheel weights they put on were too large and was rubbing on other components. They had to re-balance my tire. I left two messages asking why I paid $79.99 for this service when the weights were not the right ones and the tire was not balanced. Never received a call back. I would not recommend their service department.

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Recommend Dealer
No
Employees Worked With
Dan Burke
August 13, 2017

"Servicing the customer"

- Dean

I wanted to buy out my leased RAM and stopped in to and talked with Tim Cronin. Even though I didn't lease the truck through Colonial, Tim was more than willing to work with me. He explained the process, verified the payout numbers, worked with the leasing company and my insurance company, did all of the paperwork, and even got me my new plates! The process couldn't have been any easier for me. Great customer experience. Thanks Tim! Dean

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Yes
Employees Worked With
Tim Cronin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 31, 2017

"Great"

- Claudiagaumond

Nick was very pleasant to work with, he showed me a variety of options for cars and was very helpful. I give him a great review because of how helpful he was to me. Would recommend going to see him if you would like a car he will give you a great deal.

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Yes
Employees Worked With
Nick Mazzone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 12, 2017

"MC Jeep Lover"

- mcercone

These guys go above and beyond and treat everyone like royalty. I cannot say enough good things about this dealership. They work very hard to keep customers happy.

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Yes
Employees Worked With
Tony Tedesco
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Ballos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eddie Bhatty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 08, 2016

"Poor service"

- JStupak1993

I purchased a 2011 Kia Optima from this dealer, sales was fantastic, however the service department has been xxxxxxx me around. Owned the car for a little over a month now, it's been in the shop 3 times, second time they fixed a few things, and my problems are still going on. It's going back AGAIN. I do not recommend the service department at all.

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Recommend Dealer
No
Employees Worked With
Eddie Bhatty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Ballos
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Brendon, Marcus Houle
May 12, 2016

"Horrible Service Experience"

- Vanessa Beane

I won't go into details, but I had a warranty repair done on my 2012 Jeep Liberty, it has been back 5 times, the first diagnosis being incorrect. I ended up with a FULL engine replacement and had to arrange rides to work and rental vehicles. After the engine was replaced, my check engine light came on and I was back yet again. I also have paid over 200 dollars out of pocket for items no covered through the power train. The service department ensured me that the rentals were covered every time. I just received my bill from my credit card showing a charge from enterprise because Colonial stated they only covered up to 5 days. Correct me if I am wrong, if the job takes longer than 5 days, shouldn't they still be responsible for covering the rental? Never mind the fact that none of this was ever disclosed to me, ever. I love Jeep and had great experiences with my 05 Liberty hence why I bought a 2012 Liberty. I will NEVER buy a Chrysler again and definitely not from this Dealership.

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Recommend Dealer
No
Employees Worked With
Dan Burke
April 26, 2016

"Just keeps getting better...."

- Dede Lea

Not only did I have an amazing sales experience, I am now enjoying the service experience as well. My salesmen have taken care of my car needs since my purchase. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Stephen Egeland
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Egeland
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 15, 2015

"Amazing Service Experience, HIGHLY recommended! "

- Jmhm17

I can't say enough how Colonial nails the customer service experience every time I go in for something. My issues are addressed promptly, and professionally. The work is always completed within the time they say it will be, and I am updated throughout the day of the progress. The knowledge of the Service Staff is exceptional, they really know what they are talking about, both the Mechanics and Service Reps. The work performed by the Mechanic (Pedro) was very clean, and thoroughly completed - a real professional and someone you can tell, takes the time to get it done right, and takes their job seriously. Great job, and thank you again! The service rep (Dan) really took his time to work with my schedule and set up an appointment that worked for me, as well as getting me set up with a rental. Dan followed up with me daily while my truck was in the shop giving me details along the way, could not ask for a better Rep to deal with! The Service Manager (Jay) made sure my waranty information was submitted thoroughly and to both my expectations, and FCA's to prevent any issues later on that would hold things up. He did so within a very timely fashion. Thanks guys! As always I will highly recommend this dealership, and its service department to anyone. As we all know getting work done at a dealership is not cheap, but I feel the quality of service at this dealership makes the price worth it - you're getting quality Mopar parts installed by trained professionals here that don't cut corners or mess around. I would even go as far to say the work performed at this dealership is at a higher quality than your car coming from the factory (being an ex mechanic this is saying a lot). I have no issues knowing my vehicles are in the hands of the pros at Colonial. Again, thank you for all you guys do here I will be a life time customer for sure!

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Yes
Employees Worked With
Other Employees : Dan (service advisor), Pedro (Mechanic), Jay (Service Manager)
August 18, 2015

"Fantastic "

- Joaquin300

My experience here while getting my car serviced was excellent! Ray Jimenez was very hospitable and Eddie Bhatty even came around offering cherries! Also I can't forget about Dan Burke who was also very friendly and courteous. Thank you guys

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Yes
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