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Colonial Ford of Marlboro - Service Center

Marlboro, MA

4.8
779 Reviews
Call Service Center (888) 540-1879

779 Reviews of Colonial Ford of Marlboro - Service Center

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August 19, 2023

Always great service. Very accommodating. Nice waiting room. Would definitely recommend this service department to anyone. More

by MYKER04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Grout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ackerman
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Aug 24, 2023 -

Colonial Ford of Marlboro responded

Thank you for the kind words and your business!

August 16, 2023

Absolutely the worst customer service out of any dealership I have ever been to. Their service technicians are incompetent and should really think about their future in the industry they are in. More

by ledwell0823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moises Lima
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ackerman
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Aug 17, 2023 -

Colonial Ford of Marlboro responded

over the past 5 years we have had over 1750 customer reviews with 96.7% being positive in nature, unfortunately we cant please everyone. As for this customers poor review, we did do all safety related repairs, including new tires, balance and rotation, and front and rear brakes, 4wheel alignment all at no charge. I'm not sure what more we could have done, we cant make a 10 year old truck brand new.

Aug 18, 2023 -

ledwell0823 responded

New tires? Two new tires the other two still won’t pass inspection but inspection was done in house so they got away with it. Truck was brought in three times and all that was ever done was balancing of tires. ALL three times just pushed away saying oh ya we balanced them after the third time truck was checked and tires were not balanced because they had to do it at the other mechanic. Was never asked to make brand new but safe to drive on the road is totally different. And no alignment was ever done again that was just completed by another mechanic

Aug 19, 2023 -

Colonial Ford of Marlboro responded

our inspections are monitored by the state and cameras are on at all times, all tires were above 6/32 tread level or would have been replaced, one tire had dry rot which could have caused vibration and we replace that and the other side. Yes both should have been done at the same time and my tech was made aware that in the future to replace 2 or all 4 on all vehicles so as not to cause uneven wear on front or rear. If you were unhappy with the alignment that was done I'd be happy to reimburse you for what you paid elsewhere. again feel free to call me at 774-843-2339, I don't want any dissatisfied customers and i will do my best to satisfy you in reason.

August 14, 2023

They provide excellent service all of the time. All service work is done well and quickly. More

by Landb.vifquain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
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Aug 18, 2023 -

Colonial Ford of Marlboro responded

Thank you for your continued business with us!

August 14, 2023

Excellent service and communication. We kept getting error messages that would come and go. The service department was able to test the battery a few times and clear the main computer. W More

by BRANDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2023 -

Colonial Ford of Marlboro responded

Thank you for your business and kind words!

August 12, 2023

Done quickly despite a tornado warning and torrential rain. Or because of. One of the two. More

by tullycoins
Recommend Dealer
Yes
Employees Worked With
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 11, 2023

Everything was great. Staff was pleasant professional. Enjoy your free coffee in the lounge. In Wi-Fi. More

by leftside117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2023 -

Colonial Ford of Marlboro responded

great to hear Thank you

August 10, 2023

Very understanding and polite was convinced he actually cared and was concerned about the issues with the car More

by mmate68
Recommend Dealer
Yes
Employees Worked With
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Colonial Ford of Marlboro responded

Thank you for your business!

August 04, 2023

There is a reason I keep coming back to Colonial Ford of Marlboro. Number one is the people. I have always felt I was treated fairly here. More

by fshtalz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Grout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Silvio Ruisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Colonial Ford of Marlboro responded

We appreciate your continued business!!

July 31, 2023

Sue was great! She was super honest with me, and a very clear communicator. Sometimes when I get my car worked on I don't understand what the problems were, but she More

by Mik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Colonial Ford of Marlboro responded

Thank you for stopping in! We look forward to seeing you in the future!

July 29, 2023

They were very professional and they took care of my car in a good timely manner ! More

by desireck82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Colonial Ford of Marlboro responded

Thank you for your business!

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