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Colonial Ford of Plymouth
Plymouth, MA
3,181 Reviews
Shop Colonial Ford and see what the leading Massachusetts Ford dealer has to offer.
MA drivers shop with our enhanced inventory search to compare a range of Ford vehicles, including pickup trucks like the F-150 and F-250, cars like the Focus, Fusion, Mustang, and Taurus, and SUVs like the Explorer, Edge, Flex, and Expedition. Plus, you can search our huge selection of used Ford vehicles, as well as cars from other makes. Save with special sale prices or schedule your Ford service right now and trust our certified technicians to get the job done right.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,181 reviews
July 11, 2025
I recently purchased a brand new Bronco from Colonial Ford, and the entire process was extremely smooth from start to finish. I'm very pleased with the experience and truly impressed with the professiona Ford, and the entire process was extremely smooth from start to finish. I'm very pleased with the experience and truly impressed with the professionalism and customer service. Highly recommend! More
by matt@landdesignassociates.com
Verified Customer
July 10, 2025
I initially thought it was. a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so excited to have the car come totally ready which is was not, the window gaskets were dripping some sort of adhesive, there was a loose rubber tube hanging from the ceiling, the amount of explanation about using the vehicle was very lacking, the communication was even more lacking. I tried to get clear communication from the Sales and General Manager. I was promised a written breakdown of the cost which by the way was not what I was expecting. When I originally ordered the vehicle, I was contacted by the Sales Mgr. who informed me that I was going to get an $8000 increase in my price even after we had agreed on a price (which by the way was the full retail price) and it would be against the law to try to increase the price after a contact was signed by both parties. I am left not being sure who to contact at Colonial about problems, questions , ordering accessories and what was available. Mike Smith told me to reach out to him but I have not received any answers to my questions. The General Mgr, promised me the financial full disclosure on the price I finally paid but I have not received such a document. It took about a week for me to get any Registration paper work as Colonial Never reached my insurance company until I complained and complained although Colonial promised me that he had reached out to my Insurance agent in Plymouth, MA. I sent the sales person, Mike Smith many questions thinking he would be the person to answer my questions but I have not had any replies from him since I left the dealership with my new Bronco. So the answer is that I was very disappointed and hope I made the rifght decision to buy my Bronco at Colonial, not the closest Ford Dealership to my house in Marion. The trade in value I received was terrible, much lower than many offers I had received from craigslist or Facebook or even Carvanna. The General Manager had promised me a great better deal on my buying the new Bronco and that he would make sure I got a great trade in offer which was exceptionally low. I am answering these questions carefully and honestly . This was not my first Ford purchase and probably my last as this was not and still has not been a smooth deal nor do I feel appreciated. More
by m.popitz
Employees Worked With
Other Employees :
Mike Smith
July 09, 2025
Anthony addressed my service needs professionally and in a timely fashion. Highly recommend. I will servicing my vehicle at Colonial moving forward a timely fashion. Highly recommend. I will servicing my vehicle at Colonial moving forward More
by peobie
Employees Worked With
July 02, 2025
Service department was very courteous and efficient. I have nothing negative to say about them! Thank you! I have nothing negative to say about them! Thank you! More
by cawjaw
Employees Worked With
July 01, 2025
Consistent provider of excellent quality and on-time service. Received vehicle as promised and very easy to schedule appointment. Highly recommend!! service. Received vehicle as promised and very easy to schedule appointment. Highly recommend!! More
by CAPTAINBOB
June 30, 2025
Sales and finance were great! They made the process easy and enjoyable. Thank you for your customer service. They made the process easy and enjoyable. Thank you for your customer service. More
by Cfarrow0905
June 30, 2025
Pleasant people but the wait time seemed longer than necessary for a simple registration transfer when picking up my new car necessary for a simple registration transfer when picking up my new car More
by linduh426
