Colonial Ford of Plymouth

I only came in for an inspection with a limited amount of time. I made Beshoy aware of this and he saw that I got my truck back well before an appointment I had. Very nice young man. time. I made Beshoy aware of this and he saw that I got my truck back well before an appointment I had. Very nice young man. More

The waiting area was really nice. Service was faster than expected. Everyone was very helpful. Service was faster than expected. Everyone was very helpful. More

State inspection process went very smoothly and quickly. I was able to get in without an appointment, got my truck back quick, and my kid loved the snacks! I was able to get in without an appointment, got my truck back quick, and my kid loved the snacks! More

What I would have rated as a 'good' service call ended up being rated as 'poor'. That due to poor communication throughout my service experience. The service foreman handling service for my truck ended up g being rated as 'poor'. That due to poor communication throughout my service experience. The service foreman handling service for my truck ended up going out for two days (I later learned he left). It was only after I reached out to the Ford Proactive Customer Dealer Advocate that another service foreman called me a few days later with an update on my truck (it was obvious that a hand-off to another service foreman didn't happen). I repeatedly asked for battery test results which were not supplied until I asked for them upon picking up my repaired truck. The delay in receiving the requested information questioned my confidence in the shop's ability to fix my truck's problem with parasitic draw of the batteries. Furthermore, post service, the Service Manager reached out to me to request my feedback. I expressed my concerns and I never heard back from him! There seems to be a recurring theme about communication with this shop. What could have been a good experience ended up being marred by poor communication! More

I have always received good service done professionally and efficiently. I highly recommend them for servicing any vehicle and efficiently. I highly recommend them for servicing any vehicle More

Tyler from the Sales Dept. and Brenden from the Finance Dept. where both great people to work with. Everything has been/was quick & easy. Even the staff throughout the buil and Brenden from the Finance Dept. where both great people to work with. Everything has been/was quick & easy. Even the staff throughout the building seem to be fun/friendly and knowledgeable. I would first look here again when buying another vehicle in the future. More

Both Dell & George took care of our company needs, every detail on the vehicles we purchased were fully explained. detail on the vehicles we purchased were fully explained. More

My car was serviced on July 22, 2026. I was told at that time they needed to order a part for my passenger side window after the told me they fixed it and I tried to put up the window an I was told at that time they needed to order a part for my passenger side window after the told me they fixed it and I tried to put up the window and showed them it was not fixed. I was also told they would call me when the part came in to schedule an appt to come in. 1 month later and still NO call about the part coming in or scheduling service appt. More

Friendly staff, shuttle service, well appointed waiting area & if you have a problem with service just talk to Jon the service manager. He's a real gentleman area & if you have a problem with service just talk to Jon the service manager. He's a real gentleman More