Colonial Ford of Plymouth

it was the best ever!!!!!!!!!!!!!! i am not new at getting a new or used car or truck ive owned 15 or 16 in my 40 years of driving i can only think of the name of just 1 sale person he i am not new at getting a new or used car or truck ive owned 15 or 16 in my 40 years of driving i can only think of the name of just 1 sale person he sold me my 1st car he is peter s from n plymouth but WOW my new guy JOHN COLLAS of colonial ford of plymouth is the best that i ever had the pleasure to meet u have to meet him your self he should teach a class on how to treat a customer when i buy next time it will be with john and his team all pros they were so knowlegeable on all More

Great staff from the top down. My salesman Bill O Neil was very friendly and professional. Second car from this dealership and I will return after this car. Thanks Colonial Ford! My salesman Bill O Neil was very friendly and professional. Second car from this dealership and I will return after this car. Thanks Colonial Ford! More

Exceptional Customer Service,and Knowledge of Vehicle Would love to find more customer service like we received at Colonial Ford. Vito Umbro actually met us outside. Complimented husband on his parking t Would love to find more customer service like we received at Colonial Ford. Vito Umbro actually met us outside. Complimented husband on his parking technique. Off to a pleasant start to a great relationship with Colonial. I owned a Ford Edge for eight years. Interested in Escape and Edge. Ford. Mr.Umbro was extremely knowledgeable about the vehicles I was interested in buying. I brought a Titanium Edge. Sean McCathy was also a credit for the sale. More

Second Purchase at Colonial. Very pleased with the service and my sales Rep. John Collas. Overall a low stress, pleasant experience and I would recommend Colonial Ford to anyone Very pleased with the service and my sales Rep. John Collas. Overall a low stress, pleasant experience and I would recommend Colonial Ford to anyone looking for a car to purchase or lease. This is my second time and I would do it again when the time comes. More

Great Experience with Bill and Winston I saw a vehicle online at a great price at this dealership so I made an inquiry and Winston called me within a short period of time. He was great to d I saw a vehicle online at a great price at this dealership so I made an inquiry and Winston called me within a short period of time. He was great to deal with over the phone and let me know the vehicle would be ready to look at when I came down first thing in the morning. Since I was coming from over 1-1/2 hours away Winston was kind enough to give me as much information as possible on the phone about this vehicle as well as an anticipated offer for my trade-in. When I arrived at the dealership I was quickly greeted inside by William (Bill) O'Neill. Bill was very quick to get my information so that we could immediately take a test drive. We took a drive and Bill was great the whole time - no pressure whatsoever - it was like driving down the road with a friend in the passenger seat. When we got back we had the trade offer very quickly and Bill was able to help negotiate the price to where it should be. I let Bill know that I was already approved for a great rate at my own bank but he let me know they could have the finance guy, Shane, see if he could find me a better rate. So we began the financing process and I went into the office to deal with Shane. Long story short for financing, while I did end up using my own bank and did all the financing paperwork on my own, Shane was very persistent and tried to apply far too much pressure to get me to use one of the banks that he was able to find at a low rate (just not quite as low as my own bank). I told him several times I would much rather use my own bank and he said some things that made me feel like I didn't know what I was doing or what I was talking about. This was the only time at any point I felt uneasy while I was at Colonial Ford. So PLEASE NOTE: THIS DOES NOT REFLECT ON BILL OR WINSTON IN ANY WAY. I understand Shane is trying to do his best at his particular role and its possible that if I wasn't wanting to use my own bank that this may have gone more smoothly. At any rate, I did not appreciate the way he went about it and he wasted at least a 1/2 hr of my time - time that could've been spent finalizing everything with my own bank. So, in the end, would I go back to Colonial Ford to purchase another vehicle even though it is over 1-1/2 hours from home? Absolutely I would. I highly recommend asking for Bill specifically when you call or when you arrive! Also, at one point, I did get to meet Winston in person and again, much like Bill, I would say it was like talking to a friend that I already knew. Great couple of guys - keep up the great work! More

No pressure, good price on a nice used car. Vito treated me well with a no pressure approach. I got a test drive, a fair price, and had time to research the vehicle. It was a very easy transacti Vito treated me well with a no pressure approach. I got a test drive, a fair price, and had time to research the vehicle. It was a very easy transaction and I'm happy with my car. More

A satisfied customer. My experience was a surprise because I was dealing with John Collas at Colonial Ford. John had more car knowledge, suggestions and vehicle experience My experience was a surprise because I was dealing with John Collas at Colonial Ford. John had more car knowledge, suggestions and vehicle experience than I expected from a sales person. He took the time to show me many aspects of the vehicle that familiarized me with the car of my interest. He allowed me to take the car to my house to make sure it fit my steep driveway, met my wife and answered her questions about the car. I would recommend John Collas to anyone interested in a new or pre-owned vehicle. More

Great Car Bought a slightly used vehicle that I had been looking for for a long time. Colonial was great to deal with. Everything I asked to have to addressd on Bought a slightly used vehicle that I had been looking for for a long time. Colonial was great to deal with. Everything I asked to have to addressd on the sale agreement(minor minor cosmetics) was done way above and beyond expectations. I had a genuine smile upon delivery of the vehicle and was very happy with the whole experience. The price was very fair as well. I definitely would recommend Colonial Ford. Thank you George! More

Not pushy...made it easy...went above and beyond! driving by, I saw a Tacoma (what I was shopping for) on their lot. Stopped in to check it out and Bill O'Neil (sales rep.) assisted me. Wasn't for me driving by, I saw a Tacoma (what I was shopping for) on their lot. Stopped in to check it out and Bill O'Neil (sales rep.) assisted me. Wasn't for me so I went in and Bill looked on computer and found a comparable truck (not a Tacoma). It sold before I got back to see it a few days later. Knowing what I was looking for, Bill had found one for me and had it there when I arrived. In fact, that morning he went and picked it up himself. I bought it. Thanks to his extra effort I have my dream truck. They were able to finance me and were very helpful. The manager himself came out to thank me for choosing Colonial. Overall, they made it easy for me. Highly recommend them! More

Exceptional Sales Experience The vehicle I wanted was at another location. Vito drove me to the other location so I could test drive the truck I wanted. When I decided I wanted The vehicle I wanted was at another location. Vito drove me to the other location so I could test drive the truck I wanted. When I decided I wanted the vehicle, Vito and Dell did not make me spend hours haggling over price, terms etc. I explained what I needed and they made it work without me having to be there for hours just to get to the bottom line. Their respect for my time and my needs were greatly appreciated. And Frank made the financing portion painless. He was very personable, patient and professional. My wife and I were very pressed for time during this process and the guys were great! We will definitely recommend this team to others! More