Colonial Ford of Plymouth

They were quick to accomodate our need to get our work truck up and running where the local dealership was not. truck up and running where the local dealership was not. More

Took my truck in for service. It was so simple and seamless. The staff was in contact with me throughout. I had a couple of concerns with my check engine light coming on and off. It was so simple and seamless. The staff was in contact with me throughout. I had a couple of concerns with my check engine light coming on and off. Another dealership told me nothing was wrong but Colonial was able to diagnose and get the part ordered. More

Everyone is always very pleasant and helpful. When I moved to Plymouth a few years ago, I started bringing my car to them and will continue to do so. When I moved to Plymouth a few years ago, I started bringing my car to them and will continue to do so. More

Very satisfied with the service I received will definitely schedule with Colonial for my next oil change definitely schedule with Colonial for my next oil change More

A great experience from start to finish. Purchased new tires at a decent price, Dropped my truck off overnight, truck was ready before the end of the next day. Very professional and friendly Purchased new tires at a decent price, Dropped my truck off overnight, truck was ready before the end of the next day. Very professional and friendly staff. Definitely recommend. More

The Service was excellent and the attention of the personnel was so good. Appointment ready to do on the website and the reminders great. personnel was so good. Appointment ready to do on the website and the reminders great. More

I scheduled an appointment to repair my sunroof and then added an oil change. My appointment was scheduled a month before the actual appointment. The oil change and subsequent front end repair which was add added an oil change. My appointment was scheduled a month before the actual appointment. The oil change and subsequent front end repair which was added upon inspection by the technician weee completed by Tuesday 1/2. The sunroof was not looked at until Thursday 1/4 and subsequently repaired by 1/11. So basically the original appointment for the sunroof took over 2 weeks. Josh did a good job managing the obstacles but he couldn’t get the service dept. to address the issues. I don’t understand how a Repair scheduled for a specific purpose isn’t addressed for 8 days. Additionally the cost to repair it almost equaled the value of the original cost of the sunroof.. makes no sense. More

email received stating 20,000 mile service and price was not accurate. Stated 89.99 but when checked in agent said service did not include cabin filter which was also needed, and price was significantly hig not accurate. Stated 89.99 but when checked in agent said service did not include cabin filter which was also needed, and price was significantly higher. Also stated car wash when service and when finished truck was not washed and when I asked why they said they didn't do that anymore. More

I dropped off my F150 lighting to deal with an issue realted to the GPS/radio. The issue was clearly complicated and had to do with the wireing harness. I had excellent communication with Eduardo. The r realted to the GPS/radio. The issue was clearly complicated and had to do with the wireing harness. I had excellent communication with Eduardo. The reapair went very badly, as we ended up waiting for many weeks to get Ford to deploy a field tech to assist in reprogramming the module. So overall my experience was terrible, but it was clear that colonial was doing everything possible to resolve the issue. The only thing your team could have done better was to send over an explanation of what was wrong with the vehicle. I still haven't received any sort of report or paperwork about what was done to the vehicle. I rated speed as ppor, but i don't hold colonial responsible for this. I rated quality as average, but only because I dont really feel like I know what was done to the vehicle. More