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Colonial Ford - Service Center

Plymouth, MA

4.6
1,237 Reviews

1,237 Reviews of Colonial Ford - Service Center

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January 10, 2025

Where do I begin, they're all amazing no matter what department! They are very welcoming. I personally like having a warm cozy feeling when I have to wait somewhere. They have it. I had a little mishap More

by AngieB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Great people great service droppped car off got a ride back to home and they dropped the car back off at my house so not to inconvenience me. More

by barney999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Great service, communication, great work and in a reasonable period of time. Always are recommended. More

by paulmlawton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service guy, i forgot his name, but he was great
January 10, 2025

On time, right parts. Had no problems getting right in, especially during the holidays. Great job! More

by alan44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Del is always fast and efficient. A pleasure to work with! Working a deal of the phone is easy and straightforward. More

by CHRIS@SHORELINEPOOLSINC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dell Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

Certainly not what I would expect after having purchased several personal & corporate vehicles Deplorable customer service More

by DANDELL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Andruk
Jul 31, 2024 -

Colonial Ford of Plymouth responded

Dandell - We strive for excellence at every opportunity, The Commercial F600 that you purchased is serving you well and having no issues - Your issue is not with Ford or Colonial Ford it is in fact with the BODY UPFIT THAT YOU HAD DONE -BASED ON YOUR RELATIONSHIP with a vendor other than the ones we use at Colonial Ford. With that being said I have reached out to the Company you in fact selected and have a relationship with and the gentleman said he was speaking with you a few days ago on another purchase and is not aware of the paint issue you are having with his upfit install and he will be reaching out to you directly on the matter .For Any Ford Related Warranty please call me directly so as to avoid confusion in the future . Best Ron Almeida 774-773-3536

July 09, 2024

I don’t have time to write reviews. I don’t like to be negative, but they deserve a bad review. Colonial Ford’s service department contacted us and asked us if they could do our warr More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I wouldn’t bother
April 02, 2024

Staff was great from start to finish. Waiting area was clean and well stocked for guests. John was especially helpful in getting my two vehicles in for service! More

by NMGILES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle in the service area was very nice
April 02, 2024

Great Service. Kyle handled my vehicle service; He was professional, friendly and courteous. He did a great job keeping me informed. More

by STEPHEN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bowens
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2024

Very helpful with telling me and giving me the best advice for my truck! Thank you More

by dillon3498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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