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Colonial Ford - Service Center

Plymouth, MA

4.6
1,293 Reviews

1,293 Reviews of Colonial Ford - Service Center

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November 22, 2022

Great experience start to finish. Everything was fixed professionally and communication was great keeping me informed More

by JOHNMARGIE06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
November 19, 2022

All were cordial and professional. This made the visit a very pleasant experience. The team at Colonial exceeded my expectations. More

by CDSKINNER
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jhaki Wholey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Healey
November 18, 2022

Colonial Ford of Plymouth is the service place ever! Fabio and Rick and the others have kept my car performing excellent for 12 years! They are honest, conscientious and I trust them to do what needs t More

by WENDYVALLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabio Marini
November 16, 2022

Brought my car in for routine 150,000 miles service and repair of a leaking axle seal. They performed the service to the standard I would expect of a dealer service department. Staff was pleasant. More

by TWJMSTEWART
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Fabio Marini
November 16, 2022

Shameful that you would mark up a vehicle by $5000 over sticker price. Just awful business fir the customers. I was told it was because of a lack of sales to help pay for the new building. Glad I could hel More

by duzer1320
Recommend Dealer
No
Employees Worked With
George Andruk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Russell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Colonial Ford of Plymouth responded

Colonial Ford of Plymouth responded publicly on 11/17/22 9:10 AM Good morning Mr. Duzer, We wish that things were different and that supply chains weren't affecting new vehicle production. Unfortunately, at this time because we aren't receiving enough inventory to meet the consumer demand the limited number of vehicles coming in have to be priced higher for us to cover our expenses. If you would like to discuss this further, please contact me direct at 774-733-3492. Sincerely, Dell Roderick General Sales Manager

November 13, 2022

Cordial, honest, friendly. I consider service to be the most important aspect of any dealership and your good service will insure that I think about you first when I am ready More

by BARNEYRYAN
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
November 12, 2022

Service department was excellent in updating me on status of vehicle & time involved for completion of work. More

by LCONDITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know name of service person I dealt with but he was professional, courteous & kept me informed of progress.
November 11, 2022

The service land attention to detail was above and beyond,couldn’t be happier with my Superduty F250 More

by seadoorx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager ,didn’t get his name , Brianna Medeiros
November 10, 2022

Great job by all…from scheduling, to follow up to call back. Always pleasant and informative! More

by MIMIWALSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Medeiros, Fabio Marini
November 05, 2022

They have always been attentive and informative at my service appts. but it was very difficult this time to make an appointment for an oil change. I left many voicemails and even spoke to your operator t More

by BERIGOOD20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Kelly
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