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Colonial Ford - Service Center

Plymouth, MA

4.6
1,233 Reviews

1,233 Reviews of Colonial Ford - Service Center

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September 05, 2023

Wouldn’t go anywhere else! Great people, great work! My car is well taken care of by these folks. More

by EWELCH987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2023

Everyone at colonial Ford is very knowledgeable, friendly and helpful. I've never been to a better dealership. More

by dermcd
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

Mr Cristiani was very helpful when I arrived at my appointment. Able to solve my issue with my truck. Called me when he said he would. More

by CROSSI122568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Service advisors here are pure gold. Keep up the good work. Always helpful , on time , honest, straightforward and respectful. More

by TIMOTHYROBITAILLE85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I miss Joe in the service department! Rick is amazing !, Fabio Marini
August 29, 2023

Great service and communication. Unfortunately, the job was more expensive than I thought it would be. More

by KJULANOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabio Marini
August 28, 2023

Wonderful experience. The staff listened to me, assessed the issue and solved the problem all in a timely manner More

by sandrah46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

Staff where pleasant and accommodating. Very attentive to my needs and concerns. Appreciated how things were handled More

by CPLYMT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin was very very helpful.
August 28, 2023

Friendly, attentive, caring, supportive, involved However, i do not believe they were truly interested in resolving my issue I came in for a Blind Side fault indicator They ran a diagnostic $20 More

by DROBERTSON123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I never got their name
Aug 28, 2023 -

Colonial Ford of Plymouth responded

Dr Obertson - You were informed 2 parts were needed - why are you leaving out the fact you need a TAIL LAMP + ASSEMBLY for $1628.26 that goes along with the sensor assembly for $656 ? There is nothing amazing about not ordering all the parts required to complete the job as to which the truck will function properly . Please feel free to call me directly as I have the repair order that you have and we can go over the best course of action -as we strive to satisfy all our customers at every opportunity . Thanks for reaching out Ron Almeida General Manager 774-773-3536

Aug 28, 2023 -

DROBERTSON123 responded

Great response Sir I stand corrected! I guess there was some omission of details on my part. I guess i forgot to omit the part where i fixed the leaky lamp assembly with silicon sealer thereby repairing the housing. Saving myself $1,700.00. I omitted the part where i was told to drill a hole in the housing to let the water out When it leaked. My mission here was not to create a blog or a path for us to compare notes on what we perceived the issue to be. My intent was to be helpful in your continued drive to provide good service from a consumer perspective I wish you success and continued growth in Customer Service Dave

August 26, 2023

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by EAGLEHILLDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

Service is always excellent. Danielle is the best! My sales rep Glen is always there to help out with anything I need. My #1 Dealer moving forward More

by Tmk45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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