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Colonial Hyundai
Downingtown, PA
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My rating -- Michael Wilkinson and 2 sales managers = 0 stars. Eva = 5 stars. There was ZERO service after the sale. We needed help with the charging cable. Our salesperson, Michael Wilkinson, was cl stars. Eva = 5 stars. There was ZERO service after the sale. We needed help with the charging cable. Our salesperson, Michael Wilkinson, was clueless and doesn't return calls and says he never received our texts, but I have proof of delivery. We also never received our state registration. I called multiple times, leaving messages - no response. Finally, I spoke to a woman answering the phone last evening and she told me who to contact. I did so this morning, and I think the issue is resolved. Everything is great when making the sale. But no help, contact or guidance afterwards. Would never recommend this place. More
Great customer service. Did multiple services and I did not have to wait too long. The only place I take my Tucson to get serviced. not have to wait too long. The only place I take my Tucson to get serviced. More
Fast and very efficient. I was very happy with the service that I had received. They were very friendly and if you need help they were there for you. service that I had received. They were very friendly and if you need help they were there for you. More
I waited over 3 hours to find out the part I needed was on back order. 3 hours. And no one called, I had to call to find out what the status was. on back order. 3 hours. And no one called, I had to call to find out what the status was. More
Everything went fine with appt. Donna in service is very easy to deal with and makes it easy to get in and out from appt. so you can get on with your day. easy to deal with and makes it easy to get in and out from appt. so you can get on with your day. More
Professional, helpful and Knowledgeable!Very easy to Professional, helpful and Knowledgeable! Very easy to work with ! I recommend they highly ! Steven, Michael, Chris and Vish worked with us th Professional, helpful and Knowledgeable! Very easy to work with ! I recommend they highly ! Steven, Michael, Chris and Vish worked with us through the entire car buying process --- went smoothly and quickly. More
Everyone we engaged with on your staff was kind, helpful and also enjoyable. We appreciate your thoughtfulness in working with us while adhering to safety protocols during our pandemic. and also enjoyable. We appreciate your thoughtfulness in working with us while adhering to safety protocols during our pandemic. More
Dealership was clean and inviting. Sales person I worked with was very polite and friendly. There was no pressure to purchase anything I didn't. Overall a great experience. with was very polite and friendly. There was no pressure to purchase anything I didn't. Overall a great experience. More
Been back almost every week for issues with the steering and noise was told do to mileage by the manager! then the other time not sure! and the other time you must have good hearing! xxx really they used to and noise was told do to mileage by the manager! then the other time not sure! and the other time you must have good hearing! xxx really they used to take care of their customers even if it was a light bulb they would take 3hrs and make sure the housing and nothing else was wrong and not have to come back from months except reg maintenance now they replaced a rack and pinion not to long ago the same day same noise do to bolts and nuts not being tighten then right tie rod had play in it like why would you let someone leave and come back again etc and not check everything and have a expensive parts installed and order and not check everything else and order it was told this time because the tie rod didn't seem bad again xxx! More