Colonial Hyundai

Prompt service, open communication Was met by Ruben Escobar who did a great job keeping me informed of what needed to be done. Made helpful suggestions and listened and acted on my con Was met by Ruben Escobar who did a great job keeping me informed of what needed to be done. Made helpful suggestions and listened and acted on my concerns immediately. More

Very helpful the dealership I bought my car from didn’t show me the little details that I needed to know. Taking it back there for my service show me the little details that I needed to know. Taking it back there for my service More

Excellent no hassle service! I had work done on a 2002 Sonata that had an outstanding sub-frame recall. I read online that a few dealers did this recall no problem and many create I had work done on a 2002 Sonata that had an outstanding sub-frame recall. I read online that a few dealers did this recall no problem and many created a huge headache/runaround situation for the customer. Colonial Hyundai went above and beyond to take care of my recall with fast turnaround and absolutely zero hassle. I am a weekend mechanic and asked them to try and save parts attached to the subframe, so I could repair them myself. They could easily have said the parts were not salvageable and charged me hundreds to replace, but they did not. There is no way I could have know the difference. In finding a good mechanic/dealership, trust is just as important to me as skill. Colonial definitely won my trust. Donna and the other staff were excellent in their customer service. In addition, with Covid-19, they took my safety seriously. I can not recommend this dealer highly enough. Thank you for your excellent service. More

As always they did a great job They found the problem and promptly took care of it. They totally cleaned my car inside and outside as well promptly took care of it. They totally cleaned my car inside and outside as well More

The service was good. The customer service was very good. However I do think the prices were too high. I wish they also had wipes at the door However I do think the prices were too high. I wish they also had wipes at the door More

John Malick on 3/21/20 I received good, courteous and quick service. Always have. I just have a hard time understanding how an inspection, oil change, 2 new filters and 4 I received good, courteous and quick service. Always have. I just have a hard time understanding how an inspection, oil change, 2 new filters and 4 light bulbs can cost $305? May start looking for a new Hyundai service dealership. I had been going to your specific dealership for 18 years. Maybe it is time for a change. More

Let's start with the positive... I love my 2019 Sonata, it's an excellent car. Also positive, I have had it serviced at colonial Hyundai twice. The service department has been great, easy to make and appoi it's an excellent car. Also positive, I have had it serviced at colonial Hyundai twice. The service department has been great, easy to make and appointment and very friendly. As for the sales portion. I was not very happy. After I was at the dealership and was ready to buy the car, I had to wait 2 hours to get in front of the finance guy. I understand they were busy but I felt like I was forgotten about and they moved onto the next customer. Also, no one ever even offered to show me how to hook my phone to the car or show me how the features worked( plenty of time to do it during my wait). Also, I didn't need to test drive the car, I knew exactly what I wanted... ( So this part is partially my fault).. after the deal was done and I went to leave I discovered the car had 4300 miles on it. Guess it was a demo, but they could have at least mentioned it?? Also, I live in Delaware and purchased in pa... I only did because 3 people at the dealer ( 2 sales people and one finance person) told me they handle EVERYTHING for getting a Delaware tag and registration.... Not the case. They gave me a 60 day pa temp tag and said they would handle Delaware registration. 21 days later they called and said I had to go to Delaware DMV for an mv212 form so they could get a Delaware title. So off I went( missing and hour and a half of work) to get the form. After mailing them the Form the 60 days came and went. They still had not gotten the Delaware tag. When I called them they argued and said my pa temporary was 90 days..it was not then they told me to go back to the DMV and pay for a Delaware temporary tag till my tag from them came in. So I did( 2+ hrs of missed work this time and $20). Colonial did re pay me the $20 but that's not the point. I complained to the General manager( useless) and emailed the owner( not even a response) My only help was Eva the title clerk.. she was very nice. So my point.. I like the car and their service dept, but won't buy from them again. More

Marvin Burrows is a great sales guy to say the least. He was helpful from the second I walked in the door, he got the ball rolling immediately and made sure to find the perfect fit for me. I will be dealing was helpful from the second I walked in the door, he got the ball rolling immediately and made sure to find the perfect fit for me. I will be dealing with him again. Thanks to all the staff that helped. I LOVE THE CAR!!! More

One of the best experiences I have had buying a car. Staff was very accommodating and respectful. Was able to complete most of the process online Staff was very accommodating and respectful. Was able to complete most of the process online More

Service for oil change Good service and good wash job on car service people very friendly and concerned about my needs Donna is so friendly and helpful explained everything Good service and good wash job on car service people very friendly and concerned about my needs Donna is so friendly and helpful explained everything that my car needs. More