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Colonial Nissan of Medford

Medford, MA

4.7
1,635 Reviews
Our highly trained sales staff at Colonial Nissan has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves
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104 Mystic Ave

Medford, MA

02155

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Showing 1,635 reviews

January 11, 2023

I got a coupon ($29. 99) from Colonial for their service as a Christmas gift. So I went to Colonial. But they asked me to pay $55.78 in the end. I feel I am deceived. More

by CO
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
NA (I don’t know names who gave me an invoice, but her explanation of the bill was not clear
Jan 15, 2023 -

Colonial Nissan of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jim Islami, Service Manager jimi@nissanofmedford.com

January 11, 2023

They’re responsive, knowledgeable, timely. They are communicative about all procedures necessary and make sure I understand why a fix is nefessary More

by BONNYCARROLL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon, Jim Islami
Jan 12, 2023 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

January 10, 2023

They had friendly service, a nice waiting lobby with coffee and a TV, and the repairs were quick. More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Colonial Nissan of Medford responded

David, It's great to hear that Jessica was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Jim Islami, Service Manager jimi@nissanofmedford.com

January 10, 2023

Friendly; eager to please; go the extra mile! Why would I want to go anywhere else? More

by FOLEYHODGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Islami, Service Manager jimi@nissanofmedford.com

January 09, 2023

Easy to book service, friendly reception staff work is done efficiently and well but is expensive. More

by brian.hickey2010
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Colonial Nissan of Medford responded

Brian, Thank you for the kind words for our service department! Joanne and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Jim Islami, Service Manager jimi@nissanofmedford.com

January 06, 2023

When I bought the car I realized that the touchscreen display wasn’t working. Jonathan told me that he will make an appointment to have it fixed for me . After 2 weeks i haven’t heard from him so I calle More

by Luc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jonathan Casiano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2023 -

Colonial Nissan of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Please give us a call so we can set up an appointment for you to bring your vehicle in and we can address your concern. Andrew Bellizia, General Sales Manager abellizia@nissanofmedford.com

January 06, 2023

I enjoyed using Commonwealth Nissan of Medford as Hervin Barrentos and Gerson Ruiz did not put any pressure on me to purchase a car. They answered all of my questions and concerns as well as got me the best More

by darlene1217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerson Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hervin Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2023 -

Colonial Nissan of Medford responded

Thank you, Darlene, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Bellizia, General Manager jbellizia@nissanofmedford.com

January 03, 2023

Brandon did a great job and made sure that he communicated with me. He was very diligent and made sure all issues were resolved. More

by ARIIRVINGS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon was great, Michael King
Jan 03, 2023 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

January 03, 2023

This was my first time leasing a car and I had an excellent experience at Colonial Nissan. Everyone was very helpful in making sure I was satisfied with my purchase and getting me a good deal that wo More

by cbratkovics
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gerson Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Casiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nilo Oliveira
Jan 03, 2023 -

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Congratulations on your new 2023 Nissan Rogue! Joe Bellizia, General Manager jbellizia@nissanofmedford.com

January 03, 2023

They were very efficient and got my work done before they went on lunch break More

by driscoll.kevin15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jan 03, 2023 -

Colonial Nissan of Medford responded

Kevin, Thank you for taking the time to share your feedback with us. Bradon and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jim Islami, Service Manager jimi@nissanofmedford.com

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