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Colonial Nissan of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.7
1,605 Reviews
Our highly trained sales staff at Colonial Nissan has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves
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104 Mystic Ave

Medford, MA

02155

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Showing 1,605 reviews

December 02, 2022

Colonial Nissan has been servicing my cars for years. I am always greeted with a smile and I feel like I am dealing with friends. The service is top notch and I feel that they are conscientious about let More

by JSPEN2222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Islami, Michael King
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Dec 04, 2022 -

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jim Islami, Service Manager jimi@nissanofmedford.com

December 01, 2022

They sold me a Murano with a leaking sunroof. It leaked within 2 days of owning it. They fixed the leak but left the interior damaged and wet, did an improper cleaning/repair and now essentiall More

by belitb
Workmanship
Recommend Dealer
No
Employees Worked With
Andy Bellizia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2022 -

Colonial Nissan of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jim Islami, Service Manager jimi@nissanofmedford.com

December 01, 2022

Car smelled like gasoline. I was told there was a fuel leak in the garage. More

by JOHN.FRAN.DORAZIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Islami, Michael King
Report | Print
Dec 05, 2022 -

Colonial Nissan of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jim Islami, Service Manager jimi@nissanofmedford.com

November 30, 2022

As always accommodating and professional. Joanne in service especially friendly personable and attentive to needs. More

by miketillo3599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad to hear that Joanne was able to help, and we hope to see you again! Jim Islami, Service Manager jimi@nissanofmedford.com

November 30, 2022

Brandon in the service department was helpful, professional and took care of my auto issues promptly. He was polite and greeted me with a smile. I appreciated the service. More

by ANNAM59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Dec 02, 2022 -

Colonial Nissan of Medford responded

Anna, thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Islami, Service Manager jimi@nissanofmedford.com

November 29, 2022

The service at Colonial Nissan is friendly and efficient. I feel like they don't try to sell you unnecessary services. More

by elaine.laughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Jim Islami, Service Manager jimi@nissanofmedford.com

November 28, 2022

The service was a great as always, on time and good waiting area. Will use it in the future. More

by NRADUL01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Santarpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Minigan
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Nov 29, 2022 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

November 24, 2022

Staff is very knowledgeable and I’m very happy with the service I received. They also worked with me to accommodate a special request I made on a short return visit, and I’m very thankful! Thanks again! More

by DONNAMARTINPETERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Islami
Report | Print
Nov 27, 2022 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Jim Islami, Service Manager jimi@nissanofmedford.com

November 18, 2022

Professional and courteous. Great dealership and customer service. Jim I. is the best !!!! Very nice and helpful. More

by TDICEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Islami, Michael King
Report | Print
Nov 21, 2022 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. Jim and our team appreciate your business and hope to see you again soon! Jim Islami, Service Manager jimi@nissanofmedford.com

November 16, 2022

Great customer service always take care my needs no issue when I go there none More

by CERESTEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael King
Report | Print
Nov 16, 2022 -

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Jim Islami, Service Manager jimi@nissanofmedford.com

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