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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
864 Reviews

864 Reviews of Colonial Nissan of Medford - Service Center

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August 14, 2024

Love Johnathan. But things definitely need to be worked on here. Especially common curteousy don't call people's work that is unexpectable. Don't harp on people to f More

by sonya102006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johanathan
Aug 15, 2024 -

Colonial Nissan of Medford responded

We're sorry to hear about your experience, Sonya, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

August 14, 2024

The Nissan team is great ! Love the crew they make sure you feel at home More

by latino116
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 12, 2024

Great service very efficient and professional customer service always have quick appointment available for any services that I need. More

by josselinmh.92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Santarpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that Fred and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

August 08, 2024

Very kind and efficient compared to having seemingly the least amount of staff working there. I didn't feel like they were overcharging either, which is the best when I go for car maintenance. More

by SYWH33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura was very kind!
Aug 08, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

August 06, 2024

Excellent and quick service from this dealership. My car was fixed same day.I had failing control arms on my 2015 altima, and both were replaced under warranty. More

by nasserbalinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Aug 06, 2024 -

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Balinda, and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 05, 2024

Awesome dealership always take care of me and my needs and always make sure the best service is provided! Thank you Alex, Calvin, and Jess More

by alstonkeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Santarpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Colonial Nissan of Medford responded

We are very happy to hear that Alex and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 02, 2024

This dealership impressed me by doing so much important work on my car in one day, and every staff person went above and beyond to make everything go so smoothly. In just one day, I went from being afraid More

by stacie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura
Aug 04, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

July 31, 2024

The customer service representatives were very helpful and friendly. I was happy with the speedy service and response. More

by ntran1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura
Aug 01, 2024 -

Colonial Nissan of Medford responded

We are very happy to hear Jessica, Laura, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

July 31, 2024

I have been going to Colonial Nissan for vehicle maintenance for many years and I bought my last 3 cars from them. They are attentive, knowledgeable and professional. They will apply the recent serv More

by SHARONMARYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Colonial Nissan of Medford responded

Sharon, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jessica and our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

July 30, 2024

This was my second time with tire issues on my way to work. I could not ask for more kindness or better service from the service department. I did not have an appointment and I was taken right away. More

by LESP00
Workmanship
Recommend Dealer
Yes
Employees Worked With
I did not have Jessica or Joanne.
Jul 30, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jessica, Joanne, and our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

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