Joe Bellizia

I've been a customer at this dealership since 2022 when I got my new Nissan Pathfinder. That was already my 4th Pathfinder, by the way. Since the day of purchasing, I was contacting the dealership multiple t got my new Nissan Pathfinder. That was already my 4th Pathfinder, by the way. Since the day of purchasing, I was contacting the dealership multiple times on different technical issues, and I always received a superb service as all issues were addressed timely and conveniently to me with very polite and very professional staff and easy transportation provided for the time of service. Since I have a long experience communicating with different dealerships, I can tell that Colonial Nissan of Medford is certainly Number One to me! Sincerely, Oleg Tarnavski More

Print

My experience with this company was horrible. I bought a 2015 Nissan Juke on August 29th and that was a big mistake. I traveled all the way from Connecticut to Massachusetts, almost 3Hrs to look I bought a 2015 Nissan Juke on August 29th and that was a big mistake. I traveled all the way from Connecticut to Massachusetts, almost 3Hrs to look at the vehicle, when I test drove it with the sales rep, I noticed the indicator switch was malfunctioning. Sometimes the light on the dashboard comes on and you hear the ticking and other times it doesn't and you do not hear the ticking. I also connected my OBD-2 reader infront of the sales rep, to check if there were any issues with the vehicle and it kept saying cannot connect. My reader was and is still working fine, so I know it was something with the car's port. I have used it on a few different vehicles in the pass and it worked just fine. Also, the volume knob on the radio was malfunctioning (when you try to turn it up the volume goes down and vice versa). I saw these few issues as cosmetic issues that were fixable, therefore I still decided to go along with the purchase, with the promise of the dealership that these issues will be taken care of. A few days later the sales rep messaged me to let me know that the indicator was checked and fixed, he also stated that their mechanic checked the OBD-2 port with their scanner and it's working fine. He also, stated that the volume knob issue was not a part of their reconditioning process and therefore that will be as is. After receiving the vehicle, non of the stated issues were fixed, they remain the same, plus after jacking up the vehicle at my home I then noticed that almost the entire under carriage (bottom) of the vehicle is rusted. The control arm that connects to the wheels, the shocks, bolts, parts of the frame, and the oil pan are all rusted. I am almost afraid to drive it, being concerned that the wheels might break off if I hit a pot hole or something. "I WAS SOLD A LEMON" by Colonial Nissan. I sent the pictures of the rust to the sales rep and I called the General manager and left a message and I haven't got a call back yet from the manager. I've never had a car buying experience like this before. More

Print

I am deeply disappointed with the service department at Colonial Nissan of Medford. I brought my 2022 Nissan Pathfinder SL Premium package AWD in for a battery replacement, engine oil change, and transmiss Colonial Nissan of Medford. I brought my 2022 Nissan Pathfinder SL Premium package AWD in for a battery replacement, engine oil change, and transmission fluid change. The entire experience showed a complete lack of professionalism and care.  First, this is already the second time the battery has gone bad in less than 5 years. It previously failed after just 2 years and was replaced under warranty. Even though Nissan offers an 84-month warranty, they prorate the cost unless it is replaced before a certain period, which is incredibly frustrating for a premium vehicle.  When I called ahead, I got a clear quote for the work. However, when I arrived, the representative tried to charge me an inflated price by claiming my transmission was "bigger than the general quote." This makes no sense, as they already had my exact vehicle details and I have serviced my car here before. While the General Manager was helpful and adjusted the invoice back to the agreed-upon phone quote, the initial upcharging attempt left a bad taste in my mouth.  The real problems started when I looked under the hood. The technician was clearly too lazy to gently remove the battery insulation cover and just cut right through it. While it is not a critical thing for the car battery, it shows zero respect for a customer’s property.  Worse than that, I discovered oil spots on my driveway. When I looked underneath the vehicle, I found transmission fluid actively leaking because the drain bolt was left loose. This is an absolute disaster. Leaving a transmission bolt loose at an official dealership is completely unacceptable and breaches standard safety protocols.  I paid dealership prices to get the highest level of care for my vehicle. Instead, I received careless service that a cheap, independent mechanic shop would have done better. Now I have to take a day off work and spend my own time dealing with Nissan to get this hazardous mistake corrected. Disappointed and annoyed for what I got. More

by Ehab Verified Customer Verified Customer

Print

I brought my vehicle for scheduled maintenance and I was seen on time! The staff is Fantastic! seen on time! The staff is Fantastic! More

by ANNSILVIO Verified Customer Verified Customer

Print

I’ve had the pleasure of coming in and having a great conversation with Luigi, made me feel comfortable enough to make a same day purchase , have no complaints . conversation with Luigi, made me feel comfortable enough to make a same day purchase , have no complaints . More

by DESPANA1 Verified Customer Verified Customer

Print

I had a great experience at this dealership from start to finish. The staff was friendly, knowledgeable, and never made me feel pressured. They took the time to answer all my questions and made sure I found finish. The staff was friendly, knowledgeable, and never made me feel pressured. They took the time to answer all my questions and made sure I found the right car for my needs. The entire process was smooth and efficient. I highly recommend them if you’re looking for an stress-free car buying experience! More

by belliziak Verified Customer Verified Customer

Print

The staff were amazing, and the service appointment was much faster than anticipated. Thanks for such a great experience. much faster than anticipated. Thanks for such a great experience. More

by dolores Verified Customer Verified Customer

Print

The Dealership and its team of employees are great! ! So helpful and accommodating! I would highly recommend! ! So helpful and accommodating! I would highly recommend! More

by ANNSILVIO Verified Customer Verified Customer

Print

Always helpful during my service. Have been a client for many years with only one big back ordered part issue. Have been a client for many years with only one big back ordered part issue. More

by cmlennhoff Verified Customer Verified Customer

Print

I’ve been going to Colonial Nissan for my last 3 cars. My experience has always been comfortable and never pressured. Whether I’m buying or leasing a car or just getting service they always go out of thei My experience has always been comfortable and never pressured. Whether I’m buying or leasing a car or just getting service they always go out of their way to make it a positive experience. More

by JCPOWERANDFITNESS Verified Customer Verified Customer

Print