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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
937 Reviews
Call Service Center (781) 395-5300

937 Reviews of Colonial Nissan of Medford - Service Center

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October 23, 2024

Friendly staff and good services. Very satisfied with my experience there. Definitely recommend it to others. More

by xidanliang0216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Colonial Nissan of Medford responded

Xidan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

October 23, 2024

Great knowledgeable employees, comfortable waiting area. Service was quick and the work performed was explained well and let me know what service is next More

by JFLIDDELL59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

October 23, 2024

Great service, knowledgeable staff, and efficient repairs. Trustworthy choice for maintaining your vehicle. Excellent customer service. More

by INFO@FADACLEANERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

October 23, 2024

I had an issue with my car not starting and they were beyond helpful and went over and beyond to fix the issue. Plus Alex took his time to explain the issue which I greatly appreciated. More

by RJ1623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Chase
Report | Print
Oct 24, 2024 -

Colonial Nissan of Medford responded

We are very happy to hear Alex provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

October 23, 2024

I had a great experience with the service team at Colonial Nissan of Medford! They truly strive to provide exceptional customer service. I want to give special recognition to Jessica, the front desk More

by sokolovz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Chase
Report | Print
Oct 24, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. Jessica and our team appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

October 22, 2024

great service advisors, quality of work performed was outstanding, management friendly. parts department knowledgeable and efficient. More

by BRADESTEP42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Santarpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Chase, Declan Foyle
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Oct 23, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

October 22, 2024

Great service to my car when I had an emergency. They communicated and fixed it so fast thank you More

by ricmenes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Notartomazo, Alex Chase
Report | Print
Oct 22, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. Alex, Jessica, Laura, and our team appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

October 21, 2024

it was good! However, my tire leaked air after my tire was rotated and i got a flat tire the next morning. So be careful handling the tires. More

by susy4777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bellizia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Colonial Nissan of Medford responded

Susy, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Alex Chase, Service Manager achase@nissanofmedford.com

October 17, 2024

Easy process to set up my tune up appointment with friendly, exceptional and thorough service More

by jon.neckes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Colonial Nissan of Medford responded

Jon, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

October 16, 2024

Joanne was great. So friendly and helpful.Alex took great photos and helped with decision to fix all of the problems. More

by jmgranara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
Report | Print
Oct 17, 2024 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad Joanne was able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

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