Back

Colonial Nissan of Medford - Service Center

Medford, MA

4.7
856 Reviews

856 Reviews of Colonial Nissan of Medford - Service Center

Sort by
September 25, 2023

Always feel comfortable bringing my car in for service. Very professional and eager to do a good job. More

by mcnevinsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Sep 26, 2023 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

September 25, 2023

I would not hesitate to bring my car to this dealership for service.They do good work and Joanne always keeps me informed. More

by d322_son
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with Joanne and our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

September 22, 2023

The work required was not reported to me. I paid for nothing and had to spend time getting a refund. Meanwhile my son and his wife were breathing bad fumes for 1,000 miles. More

by STERNBARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
do not know service person's name
Sep 25, 2023 -

Colonial Nissan of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Alex Chase, Service Manager achase@nissanofmedford.com

September 21, 2023

It was very smooth and easy service. The service representatives were clear on what needs to be done this time and for the next service .The waiting time was reasonable, and the waiting More

by YFREIWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

September 20, 2023

Staff is so friendly! They were really helpful and kept me informed. I also really enjoyed the massage chair! The only down side was that I was told on the phone my appoin More

by BETHJULIEBROOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm not sure; someone tried to help with the fast charger, but we couldn't get it to work.
Sep 21, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Alex Chase, Service Manager achase@nissanofmedford.com

September 20, 2023

Laura did a great job, got me in and out quickly, got me to work on time. Overall 5 stars! More

by CVERAS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Sep 20, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to leave us a five-star rating! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

September 20, 2023

Great service, everyone was super friendly on the phone and in person in the shop! More

by DANNY.SANATAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura, Shawn Minigan
Sep 20, 2023 -

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

September 18, 2023

Very convenient and great breakdown of the work done. I was happy when they were able to take my car overnight. More

by masonvega11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Notartomaso
Sep 19, 2023 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

September 13, 2023

Overall great service for an oil change. Staff was pleasant and wait was not bad at all. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out, Kevin. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

September 13, 2023

This place go far and Beyond to get me what I need and to make sure I get all the right stuff installed in my SUV staff is very friendly and professional. I would recommend to all of my friends and family. More

by WILLIAM.DIAZ05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Colonial Nissan of Medford responded

Thank you for your very kind review, William. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

...
48
...