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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
857 Reviews
Call Service Center (781) 395-5300

857 Reviews of Colonial Nissan of Medford - Service Center

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August 13, 2023

Problem with vehicle reoccurred week later, incurred an additional testing charge without a resolution afterward More

by joebrun0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Sasso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Colonial Nissan of Medford responded

Joe, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

August 12, 2023

Great service! Friendly team- loved the complimentary Lyft! Lyft took me home and then picked me up! More

by afurman86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with Jessica, Joanne, and our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

August 11, 2023

The service at Colonial Nissan is excellent and there is a comfortable waiting room with wifi. More

by RMCOWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 11, 2023

Absolutely love this please! They practically treated me like family, and not the kind you loathe to see. More

by cdc8609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin the technician
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Aug 14, 2023 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

August 10, 2023

Colonial Nissan of Medford is my best place for my Nissan Murano dealer I love it that place. More

by YMANAHLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Colonial Nissan of Medford responded

Thanks for leaving us a review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Alex Chase, Service Manager achase@nissanofmedford.com

August 09, 2023

Quick service was received from the moment I arrived. Straight to the point. I did not have to wait long to get my car fixed. More

by PATRICKWONG.MA
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Colonial Nissan of Medford responded

Hello, Patrick! Thanks for sharing your thoughts about your timely experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon. Alex Chase, Service Manager achase@nissanofmedford.com

August 09, 2023

Bab service l wait 2 hours for nothing lpay 185 dollars for nothing no good More

by PABLOMENJIVAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Licona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 09, 2023

Thank you for everything Everything was great! ! There is never an issue Thanks again to everyone there!! More

by mrocop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

Aug 10, 2023 -

mrocop responded

This is fine to Public

August 07, 2023

Quick oil change and great customer service! The ladies at the desk are always super friendly! More

by amclavette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2023 -

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

August 05, 2023

Nice people and service. Very pleased with how quickly service was completed. Also, the price was competitive and not too high. More

by jesslynn0924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I cant remember his name and it's not listed
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Aug 08, 2023 -

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

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