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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
882 Reviews

882 Reviews of Colonial Nissan of Medford - Service Center

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March 21, 2023

Carl in the finance dept. was very helpful alone with the manager who set me up with Carl. Jim Bacon who sold me my car back in 2021 is also great, when my wife trades her car More

by T_BAILOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Colonial Nissan of Medford responded

Tom, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carl and Jim met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

March 21, 2023

Joanne, Carl and Jessica are wonderful! Along with the rest of the staff :) So pleasant and welcoming. No issues More

by Rooselyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Colonial Nissan of Medford responded

Thank you so much for your kind words for Joanne, Carl, and Jessica, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

March 20, 2023

This dealer has Prompt appointments. It ha a Very Good location. Thorough inspection to tell you what service is needed. More

by ALVARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

March 14, 2023

Staff was pleasant, and communication was great. Price was as expected. Joanne walked me through everything. More

by RAYMIEPARKER42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with Joanne and our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

March 13, 2023

I'd prefer a more transparent pricing disclosure. They added a few items (ranging from $8 to $29.95 each extra) that weren't in the agreement to a simple oil change service and didn't communicate to More

by JPAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Licona
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Colonial Nissan of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jim Islami, Service Manager jimi@nissanofmedford.com

March 12, 2023

Nissan is great when we talk about any services! They are very quick with all my needs. More

by Renato Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nilo Oliveira, Blanca Escobar, Declan Foyle
Mar 13, 2023 -

Colonial Nissan of Medford responded

Thank you for your business and this review, Renato. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jim Islami, Service Manager jimi@nissanofmedford.com

March 08, 2023

BRANDON IN SERVICE/REPAIR IS THE BEST! ALWAYS KEEPS ME UP TO DATE AND EXTREMELY HELPFUL! More

by dummyeva3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRANDON
Mar 08, 2023 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

March 06, 2023

I’m extremely pleased with the courteous and professional service at Colonial Nissan in Medford, MA . More

by carltonsmith873
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin Cheeks
Mar 07, 2023 -

Colonial Nissan of Medford responded

Carlton, thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Islami, Service Manager jimi@nissanofmedford.com

March 02, 2023

bad service. cumbersome optional payment methods.the estimated price. it was higher at the end (charges that were not mentioned at the beginning) . the attenti More

by JIVAN26K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
none of the listed
Mar 02, 2023 -

Colonial Nissan of Medford responded

Hi, I am sorry for your concerns with us but do to company policy , we can not take personal checks over $2500.00.We will work on other ways to try and present better clarification and signage in our dealer ship. If you would like to discuss this futher please contact Joseph Bellizia Gerneral Manager.Thank you for your time on this matter.

Mar 03, 2023 -

JIVAN26K responded

I explained a million times that it wasn't a personal check. it was a check from one of my companies. In addition, I asked a day before to be sure that I would not have to go to the bank for cash. I work with very short work times and that delays me from 3 to 4 hours a day of work production. Thank you for making it easy for me to pay for a new transmission.

March 02, 2023

They are my go to service team. Always fair, professional, and sound advice. They have helped me get 15 years out of my Nissan Titan and will be doing the service on my next if the More

by KEVIN@ACCOMPLICEEDIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Daughtrey
Mar 03, 2023 -

Colonial Nissan of Medford responded

Kevin, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Jim Islami, Service Manager jimi@nissanofmedford.com

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