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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
881 Reviews

881 Reviews of Colonial Nissan of Medford - Service Center

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February 28, 2023

I have been a client of Colonial Nissan for many years. I have also taken all of my cars to their service center and have always had amazing service. They always get my car in and out as quickly as possibl More

by BUBBLESCATINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Islami, Nilo Oliveira, Blanca Escobar, Michael King
Mar 01, 2023 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

February 24, 2023

Long wait even having appointment. I’ve had a 9:30 appointment and left the shop after almost 3 hours just for a diagnostic. More

by pereiraj0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Feb 26, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Jim Islami, Service Manager jimi@nissanofmedford.com

February 22, 2023

Easy to schedule appointment, great service, very clear explanation of services required and performed. Have been coming to the dealership for years and will keep coming back. More

by BIBIANA_OSORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Colonial Nissan of Medford responded

Bibiana, Thank you so much for your excellent review! We are so glad that Joe had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Jim Islami, Service Manager jimi@nissanofmedford.com

February 21, 2023

Joanne Sasso is my service advisor at Nissan, Medford MA. I am lucky to have her ,she is very experience, professional and helpful. Thank you Joanna for having the nail removed for my front tire right away. More

by MAG6626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Colonial Nissan of Medford responded

Thank you for your business and this review, Mildred. We're happy to hear Joanne and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jim Islami, Service Manager jimi@nissanofmedford.com

Feb 21, 2023 -

MAG6626 responded

TO MANAGER.SERVICE DEPT YOU ARE WELCOME. Mildred

Feb 21, 2023 -

MAG6626 responded

TO MANAGER.SERVICE DEPT YOU ARE WELCOME. Mildred

February 20, 2023

They were courteous and got me out very quickly waiting area and showroom was very clean and organized More

by Luis_defarias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Feb 21, 2023 -

Colonial Nissan of Medford responded

Thank you, Luis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

February 18, 2023

The people of Colonial Nissan are kind, helpful, and professional and I very much appreciate that I can almost always get am appointment at very short notice More

by BOURBA85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael King
Feb 19, 2023 -

Colonial Nissan of Medford responded

Thank you! Michael and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Jim Islami, Service Manager jimi@nissanofmedford.com

February 18, 2023

The service is easy to schedule, staff are friendly, and I was kept well-informed about the status of my vehicle. More

by Melissa.Sprachman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Feb 19, 2023 -

Colonial Nissan of Medford responded

Melissa, Thank you for taking the time to share your feedback with us. Joanne and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jim Islami, Service Manager jimi@nissanofmedford.com

February 13, 2023

I have been going to this dealership for years and and have had nothing but good service from everyone. More

by ASWOPE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Islami, Michael King
Feb 14, 2023 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

February 09, 2023

Always helpful and courtesy. Fixes what needs to be done promptly and doesn’t suggest things unnecessarily More

by joannetdd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Islami, Michael King
Feb 10, 2023 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim, Michael, and our team met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

February 07, 2023

BRANDON IS EXCELLENT! Provides updates and car was done at time promised! Will absolutely request Brandon in the future! More

by dummyeva3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRANDON
Feb 08, 2023 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. Brandon and our team appreciate your business and hope to see you again soon! Jim Islami, Service Manager jimi@nissanofmedford.com

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