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Colonial Nissan of Medford - Service Center
Medford, MA
877 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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877 Reviews of Colonial Nissan of Medford - Service Center
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Verified Customer
June 27, 2022
I have been very satisfied with the department, especially the professionalism of Mike King. He is always attentive and his expertise is reassuring as a customer. especially the professionalism of Mike King. He is always attentive and his expertise is reassuring as a customer. More
by acehi1
Employees Worked With
Michael King
June 27, 2022
I appreciate the tech’s discovery, but was there for 4hrs. My car was waiting for one hour out of those 4 parked outside. When I walked over to the rep at 3rd hr and 15min, they told me they were comple 4hrs. My car was waiting for one hour out of those 4 parked outside. When I walked over to the rep at 3rd hr and 15min, they told me they were completing my paper work. I mentioned to the rep on the 1st hr and a half that my car is under the Nissan plus warranty and please check and they forgot. I had to remind them while heading to the cashier and they turned around to adjust the total. In my previous experience the rep team would automatically apply any promotions, but again I had to mention the promo and actually show them that I wasn’t lying. They were a little frustrated when I mentioned the promo they huffed and walked back to their station to adjust the total. When they came back they made me seem as though I was inconvenience and if I had any questions before proceeding for the cashier to payout. My experience this time around was not impressive and I will be going to another Nissan dealership for service or maybe even go to a mom and pop shop because I did not feel the customer satisfaction nor appreciated. The seemed all about money money money and that’s the truth. I did already provide this information from the Nissan email I received a week ago. More
by MRALVAREZ423
Employees Worked With
June 27, 2022
Exceptional Service and staff is very knowledgeable and courteous to customers. Reliable service. Highly recommended courteous to customers. Reliable service. Highly recommended More
by FMartins
June 27, 2022
Been going to Nissan for years bought 3 cars here so far everyone is so very knowledgeable and helpful. I also take my car to be serviced. I am very satisfied with everyone at this dealership especially everyone is so very knowledgeable and helpful. I also take my car to be serviced. I am very satisfied with everyone at this dealership especially Jim islami Has been very helpful. Really and truly they are all great I would definitely recommend this dealership in Medford to everyone. Thank you More
by AMARINO7
June 27, 2022
Definitely our new go-to dealership! We had an awesome experience while waiting for our first premium maintenance oil change, etc. We had an awesome experience while waiting for our first premium maintenance oil change, etc. More
by rightstart143
January 30, 2021
The staff at Nissan Colonial Medford are outstanding. I had a horrible week with my tires and they were able to help me with ease. I was first greeted by Jessica and she was very nice and easy to talk to. had a horrible week with my tires and they were able to help me with ease. I was first greeted by Jessica and she was very nice and easy to talk to. Then the sales manager Joe came to talk with me and made me feel very comfortable and less stressed. Then I had the pleasure of checking out with service advisor Joanne who was pleasant and all smiles, yes she had her mask on but I could tell she was smiling! Everyone I came into contact with at this dealership was great and I would definitely return for more service! Angela More
by Ange417
October 05, 2019
Michael is the consummate professional. He knows his job and does it well. He is patient and extremely polite. He always takes the time to answer questions and alleviate concerns. He is an absolute pleas and does it well. He is patient and extremely polite. He always takes the time to answer questions and alleviate concerns. He is an absolute pleasure to deal. Leanne More
by Bronco
Employees Worked With
Michael King
June 04, 2019
Fixed a recall and ran an inspection last minute Amazing, same day service! I was selling my car and realized that I had another recall on the VIN. Mike King was able to get me in last minute, and th Amazing, same day service! I was selling my car and realized that I had another recall on the VIN. Mike King was able to get me in last minute, and the service team went above and beyond expectation. They even printed out a detailed inspection report with information for the new owner to easily see the condition and upcoming maintenance of the car. Thank you, guys! More
by sdonahue1483
Employees Worked With
Michael King
October 23, 2018
New transmission Got stuck in MA with a broken transmission. Colonial could not have been more helpful fixing it, giving a free wall to wall inspection and working wit Got stuck in MA with a broken transmission. Colonial could not have been more helpful fixing it, giving a free wall to wall inspection and working with our case manager at Colonial Nissan to get it fully covered by warranty. They even offered to let us use one of their cars for free while our car was being repaired. Thank you!!! More
by Adina M
Employees Worked With
Jim Islami, Tim Hill
